Business Administration and Customer Service Apprenticeship

Additional Benefits
08 Jan 2021
22 Jan 2021
Contract Type
Full Time
Business Administration Apprenticeship - Level 3 - Candidate Care & Customer Service- Manchester City Centre

Liquid Personnel is a fast-growing, multi-award-winning recruitment consultancy. We have been recognised as one of the county's best places to work, as well as for achieving phenomenal growth and business success. As part of Acacium Group, we have offices across most continents and our head office in Manchester specialises in Social Work, Healthcare, Nursing and Criminal Justice recruitment.

Due to our rapid growth, we are looking for someone who has a real passion for customer service and administration to join the team as a Candidate Care Apprentice where you will complete a Level 3 Business Administration Apprenticeship. This is a full-time position within our modern and lively office in Manchester's Northern Quarter.

As a Candidate Care Consultant, you will be providing excellent levels of customer service and aftercare for current working candidates as well as completing a range of administrative tasks.

What we offer:

Earn while you learn, with a basic salary of GBP12,000 until the completion of your apprenticeship
Study towards a Level 3 Apprenticeship in Business Administration
Dedication to developing you and your career via our award-winning in-house training programme and constant support from your manager
25 days' holiday - with the opportunity to increase this with length of service
Work place pension scheme
Free gym membership
The Liquid annual holiday (locations have included; Budapest, Amsterdam, Ibiza, Prague and Portugal)
Regular company events (including Go Carting, Go Ape, Trips to the Races)
Annual summer and Christmas parties
Regular competitions with exciting prizes up for grabs
Discounted Tastecard membership
Free Flu vaccinations
Cycle to Work scheme
Health Assessments and Dental Insurance
Life Assurance, Critical Illness Cover and Private Medical Insurance

As a Candidate Care Apprentice your duties will include:

Maintaining weekly contact with our current workers from across Liquid Personnel's qualified contract recruitment teams
Handling all candidate queries in relation to their current assignments
Helping to generate new business leads and acquiring candidate referrals
Effectively promoting Liquid's services to ensure that we are the preferred agency for candidates
Maximising candidate retention by communicating providing the highest levels of customer care
Accurately updating and maintaining records on the company database
Sending out written communication via email
Logging information directly onto client portals
Updating and maintaining spreadsheetsAs an ideal candidate for this role you will be:

At least 5 GCSE's at grades A* to C, including English and Maths
Hardworking with excellent communication skills- both verbal and written
The ability to manage a demanding workload within a fast-paced working environment
Able to make engaging, productive outbound calls each day and demonstrate excellent customer service
Able to work autonomously
Committed to customer service
Positive and hardworking

Liquid Personnel's awards and accreditations:

Great Place to Work Certified (Apply online only)
Recognised in the UK's Best Workplaces for 5 years in a row
Ranked in the Sunday Times Best Small Companies to Work For
Listed in the Sunday Times Fast Track 100
Winners of both the "People Development Business Award" and the "Best Back Office Support Team"
Members of the Recruitment and Employment Confederation (REC)
Recognised as a Disability Confident Employer

Liquid Personnel is an Equal Opportunities emDIployer. We also operate a "Guaranteed Interview Scheme", where we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. Due to the number of applications we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.


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