Claims Advisor

I am currently seeking a Claims Advisor to join this market leading organisation based in Huddersfield, this is an ideal role if you have experience of working within claims or customer service and are looking to join a growing business that offers the opportunity for long term career development.

This is a phone-based role where you will be responsible for dealing with and assessing claims enquiries, therefore we are seeking applicants with excellent communication skills, the ability to build rapport and show empathy.

Duties will include:

Responding to a consistently high volume of incoming enquiries that will be processed over the phone

Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines

Identifying the enquiries that meet strict criteria

Building empathy and aligning with clients by asking relevant questions and the appropriate use of language

Enhancing the customer experience by providing a personal non-scripted and helpful service

Tailoring each call to the client's needs, understanding no two calls are the same and making the process as easy and stress-free as possible

Listen carefully and communicate clearly whilst simultaneously accurately recording information onto the computer system

Confidently responding to any questions or concerns a client has in a calming and reassuring way

Guiding clients through the process from start to finish, and finding the right solution for them

In addition to achieving set key performance targets for both the team and individually, successful applicants will ensure that all enquiries are handled in accordance with service level agreements and Financial Conduct Regulations

Use of computerised system to accurately record claims

Applicants will have previous experience of working within a claims or customer service environment along with excellent communication and listening skills