German speaking Customer Service Representative

28000.00 - 30000.00 GBP Annual
08 Jan 2021
15 Jan 2021
Multi lingual
Contract Type
Full Time
Our client, a well-established organisation that provides materials to various brands and airline branches, is on the hunt for a skilled Customer Service Representative with strong German language skills to join their vibrant team in South London. Due to the nature of their clients and it being a fast-paced organisation, it is mandatory for you to have gained B2B order processing, import/export, shipping or logistics skills in a previous role. This role will require you to work with the small international team at the South London office on a daily basis.

Your responsibilities will include:

Providing first-class client service, ensuring all enquiries are dealt with in a timely manner
Being responsible for order management, account management, order fulfilment and product support on the relevant accounts
Dealing with B2B clients' internal and external communication whilst using your German language skills
Liaising with operations and logistics teams on order follow-ups and communication with clients as requiredAbout you:

The ideal candidate will be confident, have previous experience in logistics or shipping and possess outstanding communication skills as you will be communicating with various clients and divisions within the company. This is a fantastic vacancy for someone seeking to develop their career within a fascinating organisation and progress within the business. You will be required to work from their office on a daily basis.


Required to be fluent in German and English to a native level, both written and spoken
Solid experience in shipping, import/export, logistics, order processing or order fulfilment is essential
Previous experience working in customer care, sales administration, client support or account management dealing with shipments
Solid knowledge of Microsoft operating systems and order processing software
Demonstrated interpersonal skills and the ability to work as part of a team and independently
Able to work well in a fast-paced environmentTo apply, please send your CV in English and in Word format to Frank.
languagematters is acting as an employment agency in relation to this vacancy

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