Voice Core Reporting Engineer

A Voice Core Reporting Engineer to work as a Performance Management Engineer within a large team to produce and collate reports across the following function: Voice Core, Mobile Access and Transmission. This will be achieved by access to numerous Mobile Network Hardware platforms such as Ericsson, Nokia, Huawei & Alcatel.Working hours are between 22:00 and 07:00 (GMT) including a one hour break. Work is required 5 nights per week between and Sunday and Thursday. Any additional work required above the agreed shift.

Responsibilities:

• Provide reports to allow SLA/business targets to be achieved.
• Following structure of reports will be required
• Daily Capacity reports
• Weekly Capacity/target reports
• Monthly SLA/contractual reports
• Run out of hours reports to support Projects
• Control all reports/Proforma detailing counter structure etc
• Regular customer meetings - (Conf call/On-line meeting etc)

Qualifications:

• Proven knowledge of Ericsson, Nokia, Huawei Mobile Network platforms to enable the creations of reports.
• Capability on Performance platforms such as Proptima (MYCOM) to allow reports to be built and maintained.
• Excellent Excel skills using Marcos (VB), Pivot tables etc .
• Access to customer database
• Ability to work as part of a team
• Ability to perform job functions to standards under pressure of tense/confrontational situations
• Ability to remain calm and courteous with demanding/difficult customers and/or situations
• Ability to provide concise and clear, written and verbal reports
• Ability to work independently
• Fluent communication in English (Written & Verbal)

Essential experience:

• 3-10 years minimum experience of working in the Telecoms industry.
• Experience of producing and delivering customer presentations
• Proven ability to interact with diverse customers in a multi-cultural environment
• Experience of the software development life cycle desirable but not essential