Data Administrator (12 FTC)

Recruiter
Confidential
Location
Southend-on-Sea
Salary
Competitive
Posted
13 Jan 2021
Closes
10 Feb 2021
Contract Type
Contract
Hours
Full Time
Data Administrator

One of our local clients in Southend on Sea is looking for a Data Administrator to joint their team for a 12 Month FTC. You will be responsible for working within the Service Care Plan Administration department, alongside Service Contract Sales, to complete complex contract administration and undertake post contract management.

The role will involve preparing new and revised customer offers, as well as reporting, analysis and management of existing contracts, to both increase the quality of service delivered to the customer and to maximise efficiency and profitability.

* You will prepare complex pricing offers, raise Service Care Plan proposals (contracts) and compose customer correspondence

* You will be responsible for reporting against contracts and completing post contract data analysis

* You will be involved with post contract management and performance monitoring

* You will support field based staff with regard to various administration tasks

* You will manipulate large data sets using Excel and Qlikview

* You will be responsible for updating & maintaining data within corporate business systems and Microsoft Excel spreadsheets. Using pivot tables, macros and v lookups

* You will be answering incoming telephone calls and dealing with general customer queries

* You will Provide support to other areas within the department as required

* You will undertake ad hoc analysis as and when required

Qualification:

* You have a minimum of 2 years' experience working in a complex administrative role.

* You will be experienced in working with and analysing large data sets

* You have prior experience being a part of a customer support team and understand the needs of a customer

* You have experience collaborating with peers and forming agreements across cross-functional teams.

* You are skilled at explaining complex information succinctly and clearly.

* You will be able to manage effectively multiple work streams, whilst keeping the customer focus at the highest level.

If you feel you have all the skills required for this position, please do not hesitate to contact One to One Personnel