Trainee Customer Service Advisor

08 Jan 2021
05 Feb 2021
Contract Type
Full Time
Trainee Customer Service Advisor

Location: Lakeside North Harbour, Portsmouth, PO6

Salary: Competitive

Hours of Work: 37.5 hours per week, variable shifts between 8am and 8pm Monday to Sunday (5 out of 7) including bank holidays

About the Company:

Are you looking to start your career in the finance and insurance industry by joining a dynamic and innovative Company?

Would you like the opportunity to progress within a European Leader in Affinity Insurance Services?

SPB UK are a leading European provider of quality insurance products for over 100 major brand clients. Our people are Innovative, energetic, and enthusiastic and our values lay at the heart of our business. The company operates selling its insurance, assistance and service programmes to major clients and key accounts via multi sector offerings. Based in exceptional offices in Portsmouth with lakeside views this is a great opportunity to join a business in a period of growth.

We're also part of the SPB group, which makes us Europe's leading affinity insurance provider, and the largest provider of Mobile Phone Insurance in Europe.

In addition, due to the nature of our business, SPB UK & Ireland is unable to employ any candidates with adverse financial history or unspent criminal records. Any successful candidates will be subject to background and Cifas checks, full details available upon request.

SPB UK are actively recruiting and are looking for candidates with exceptional Customer Service skills. We have fantastic and exciting opportunities for candidates who are professional and self-motivated to join a business that is going through a period of growth and is transforming the Contact Centre into a "Centre of Excellence" - Would you like to be part of our new journey?

Trainee Customer Service Advisor Responsibilities:

Accurately assess customer's eligibility for claims and associated products
Assisting customers with their claim from start to finish
Gathering and recording all information required to resolve their claim, accurately and efficiently
Liaising with 3rd parties / suppliers to manage the customers claim journey
Providing a blended communication style to customers including verbal and written
Updating the customer at all stages of the claims process and on the progress of their claim
Providing excellent customer service at all times
Adhering to relevant SLA's, processes and regulations
Trainee Customer Service Advisor Requirements:

Excellent written and verbal communication skills
Ability to work alone and within a team
Be able to switch between customer contact channels to meet the demands of our clients
Exceed expectations when working under pressure
A professional and courteous manner with proven complaint handling and resolution skills
Experience of working in customer services
Passionate about providing the best possible customer service
Confident and professional when speaking to clients
A desire to learn and develop
Trainee Customer Service Advisor Benefits:

30 days holiday inclusive of bank holidays which rises to a maximum of 33 days with 5 years' service
Workplace pension scheme
Free parking
Strong career progression
Eye care vouchers
Bright, modern and comfortable working environment
If you think that you are suitable for this Trainee Customer Service Advisor role, please apply now