Contract Manager

Bonus + Car/Allowance + Benefits
13 Jan 2021
10 Feb 2021
Contract Type
Full Time
If you can add value in helping us to deliver exceptional service whilst balancing customer needs and operational requirements in a fast paced and dynamic industry then this could be the role for you!

We're looking for someone that can develop relationships with customers and work collaboratively with them whilst working as part of a wider dedicated operations team.

Due to recent changes within our business, we are looking for a Contract Manager to work within our Ryder Mobile Maintenance Solutions business based in Lichfield managing a number of strategic maintenance contracts nationally. This is a fantastic opportunity to join us as we continue to grow and be integral to the ongoing success of our business.

As a Contract Manager you will be responsible for the overall success of the contracts both financially and operationally. You will play a vital part in how we engage with our customer through regular contact, calls, meetings and KPI presentations. You will be pivotal in managing and monitoring how we service our customer's fleet maintenance requirements, identifying opportunities to improve and deepen relationships at every level & touch point, working hand in hand with the operational teams driving continuous improvement to ensure our customer offering is constantly evolving.

About You

You will have first-hand experience of Contract Management in any industry. You will be able to work with multiple stakeholders to ensure our own technicians and suppliers are utilised efficiently in order to meet your customer's fleet maintenance needs. You will be driven by quality and customer experience, able to hold your colleagues to the highest standards and work with them to embrace constant change and improvement.

You will have a professional approach when dealing with individuals both internally and externally and will thrive in an environment where you are able to use your knowledge and experience of customer based solutions to be constantly problem solving in order to get to a solution that equally benefits us and your customer. Some of the traits we believe a successful Contract Manager possesses are below:

* Is a confident communicator able to adjust approach according to the audience

* Has a professional, positive and open minded approach to their work at all times

* Has experience in delivering technology based solutions

* Challenge the status quo when necessary

* Establishes themselves professionally at all times

* Excellent IT skills with the ability to multitask and prioritise when needed

If you are interested in the above role and you have a desire to be successful please apply

Salary & Benefits

A basic salary up to GBP33,000 is on offer plus the following benefits package as per below.

* Company car or car allowance

* Performance related bonus

* Industry leading pension scheme matching up to 6% of your salary

* Life Assurance (3x basic salary)

* Group Income Protection Insurance (available after 2 years of service)

* Private Medical Insurance for self only

* Holiday allowance (starting at 25 days, increasing up to 28 days based on length of service plus bank holidays)

* Access to Perkbox which offers a wide variety of discounts across the high street and online retailers, cinemas, restaurants etc.

* Eyecare Vouchers

* 24/7 GP Service

About Us

Ryder has one of Europe's largest fleet of trucks, a FleetCare network of more than 300 approved service locations, and some of the most talented people in the industry. By investing in the latest information and technology, we strive to make business safer, more efficient, and as environmentally responsible as possible.

At Ryder, we believe in investing in our people and the future of the commercial transportation industry. Over 39,000 people work for us worldwide. Each one of them is respected and valued as the industry's brightest engineers, safest drivers and the most experienced Technicians - all part of a team who are dedicated to solving your toughest transportation challenges.

Ryder is committed to creating a culture of respect and professionalism and a high-performing, diverse and inclusive workforce based on trust. Supporting that commitment, we encourage applications from all candidates regardless of gender, race, colour, religious belief, national origin, disability, sexual orientation or marital status.


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