Helpdesk Administrator

13 Jan 2021
10 Feb 2021
Contract Type
Full Time
Helpdesk Administrator

Salary/Rate - Up to GBP24,000 per annum

Location - Reading

Key responsibilities:

•Categorising and resourcing the correct engineer based on skills set and proximity to work location.

•Handling telephone and email queries from clients and engineers on outstanding and on-going work orders.

•Liaising with other branch members with regard to queries on purchase orders, thresholds and call-out responses

•Recording reactive maintenance calls onto a computerised system.

•Working on the internal system and Clients' systems.

•Constantly updating systems and clients throughout the day

•To cover Holiday/Sickness for colleagues

•Assist other team members when required

•Ensure accurate and timely allocation of work requests from clients to meet service level agreements.

•Working to tight deadlines and targets provided by management in accordance with contract requirements

•Any other duties requested by the Helpdesk Manager


•Very good organisation skills.

•Able to work in a large team and Multi-task

•Previous experience in a client facing role

•Financial experience required

•Good with numbers as will be prepping and carrying out the billing weekly & monthly to the client

•Some financial / accounting experience would be an advantage.

•Software experience required - Maximo or Concept

•Excellent excel experience - this is due to several client reports & reports used on a daily basis are on excel

•Must demonstrate a strong sense of customer focus.

•Self-motivated and systematic.

•Results/ task orientated attention to detail and accuracy.

•Excellent time management and organisational skills.

For further information or to discuss your application please contact jade at the The InVictus Group on (phone number removed)

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