Night Helpdesk
- Recruiter
- Confidential
- Location
- Bristol
- Salary
- Competitive
- Posted
- 13 Jan 2021
- Closes
- 14 Jan 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Temporary
- Hours
- Full Time
Title: Helpdesk Operative (Working Nights)
Hours: 19:00- 07:00, 4 on 4 off
Location: Bristol BS10 5NB
Pay: GBP10.77 per hour
Duration: Temp- Perm
Duties:
Logging reactive issues into our CAFM system, ensuring as much detail is captured to assist the estates team to rectify the problems efficiently.
Categorising of reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs
Jeopardy management of jobs from start to finish
Contact relevant subcontractor and co-ordinate site visits
Escalate any failure SLA risks to supervisors or managers to gain support and ensure contractual KPI's and SLA's are achieved.
Keep customer updated regarding the make safe and rectification of each job
Close-out on the CAFM system or raising follow-on work orders as required.
Allocate of PPMs to engineers to ensure timely completion in accordance with the contract deliverables
Maintain CAFM system, monitor engineering activity and fault reporting, ensure the fault log is dealt with effectively.
Data inputting of remedial actions job close out engineering commentary
Peer reviews and quality checks of other call handler categorisation and call handling
Updating management weekly dashboards
Raise Purchase Orders, invoicing, and other ad hoc administration.
Provide Holiday Cover for colleagues when require
Hours: 19:00- 07:00, 4 on 4 off
Location: Bristol BS10 5NB
Pay: GBP10.77 per hour
Duration: Temp- Perm
Duties:
Logging reactive issues into our CAFM system, ensuring as much detail is captured to assist the estates team to rectify the problems efficiently.
Categorising of reactive jobs in order to prioritise the engineering maintenance teams based on key questioning of customer and allocating correct contractual KPIs
Jeopardy management of jobs from start to finish
Contact relevant subcontractor and co-ordinate site visits
Escalate any failure SLA risks to supervisors or managers to gain support and ensure contractual KPI's and SLA's are achieved.
Keep customer updated regarding the make safe and rectification of each job
Close-out on the CAFM system or raising follow-on work orders as required.
Allocate of PPMs to engineers to ensure timely completion in accordance with the contract deliverables
Maintain CAFM system, monitor engineering activity and fault reporting, ensure the fault log is dealt with effectively.
Data inputting of remedial actions job close out engineering commentary
Peer reviews and quality checks of other call handler categorisation and call handling
Updating management weekly dashboards
Raise Purchase Orders, invoicing, and other ad hoc administration.
Provide Holiday Cover for colleagues when require