Store Retail Manager

28000.00 - 30000.00 GBP Annual
13 Jan 2021
02 Feb 2021
Contract Type
Full Time
Our Client is one of the U.K.'s leading manufacturers and distributors in there field with an extensive portfolio of high-quality products based in the South West employing around 245 members of staff, with departments in customer service, finance, manufacturing, ICT, marketing, warehousing, purchasing, human resources, and retail. Our client also has a commercial division working with architects, developers and specifiers, supplying a variety of projects from Gin Distilleries and hotels, to supermarkets and swimming pools. Experiencing year on year growth, with products available in over 60 countries and over 2000 retail outlets worldwide, there's never been a more exciting time to start join such an exciting organisation.
Purpose Of the role:
Manage the Retail Team and monitor the day-to-day running of the showroom. Generate sales through Retail and Trade customers, concentrating on reaching sales targets and increasing profits. Stock control and merchandise along with staff training and to follow Company health and safety policy. Knowledge of the tile or floor industry required.
Main Responsibilities:
* Key holder, responsible for opening and closing the showroom.
* Manage costs and overheads, monthly sales margins and targets and all factors affecting the profitable performance of the showroom. Understanding of P & L sheets.
* Seek and continuously develop knowledge and information about customer activity, pricing and tactics and communicate this to relevant departments in the Company.
* Manage and motivate the staff according to Company policies and employment laws.
* Ensure relevant HR procedures are followed (appraisals, performance management etc.).
* Manage cash, payment systems and banking in accordance with Company procedures and policies.
* Attend meetings and contribute to Company strategy and policy making as required.
* Delegate tasks as appropriate.
* Proficiently deal with customer complaints.
* Process sales and orders.
* Plan and implement POS, showroom merchandising, layout and customer flow to maximise sales, customer satisfaction, appearance, image and ergonomics for customers.
* Build and develop showroom displays.
* Manage security and health and safety pertaining to staff and customer awareness.
* Ensure competent and timely stocktaking/stock management is undertaken.
* Continually learn about new products and ranges and train staff.
* Target the sales of identified "Clearance" ranges.
* Control discounts given by the Retail Sales Team.
These are the main functions of the job but employees may be required to carry out other duties as may be reasonably required.
Personal Specification:
* Customer focused.
* Reliable and trustworthy.
* Competent in managing a small team; being a motivator and a good listener.
* Able to handle sensitive and confidential matters
* Well-presented and confident as well as be decisive
* Approachable, friendly and polite.
* Able to delegate.
* Numerate and accurate.
* Be articulate and be Computer literate.
* Capable of implementing decisions.
* Knowledgeable of the tile or floor industry required.
* Enthusiastic for change and new ideas.
* A full (ideally clean) driving licence would be an advantage.
Remuneration and Benefits
Our Client offers a competitive salary and benefits including a contributory pension scheme, 23 days holiday (increasing to 26 days with service) plus public holidays, staff discounts, accident insurance and death in service cover. In addition there is structured training and the potential for career progression within our growing dynamic company.
Bournemouth, Dorset, BH11
In the first Instance, please email your CV today

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