German Speaking Case Manager

13 Jan 2021
10 Feb 2021
Multi lingual
Contract Type
Full Time
German Speaking Customer Service Case Manager -3 month contract

Location: Home working between 08.30 and 5pm Mon - Friday - (German time)

Salary - GBP22,5000 Per annum

Conrad Finance are currently looking for an experienced German speaking Customer Case Manager to join their clients Technical Customer Relation centre team on a 3-month fixed term contract.

The successful candidate will be fluent in German and the English language and have previous experience in Customer Service position along with clear communications skills.

This position will be worked from your own home between the hours of 08.30-5pm -German time

The Case Manager will speak to our clients German Customers and is expected to ensure that issues are fully resolved using their Customer Service skills in providing a positive customer experience. You will have strong communication skills, good negotiation and influencing skills along with previous customer service experience

Main Job Responsibilities

You will be responsible for promoting a positive customer and business relationships ensuring maximum customer satisfaction, whilst actively striving for organisational excellence
Keeping accurate records of discussions or correspondence with customers
Use innovative approaches to resolve customer issues. Ensuring new ideas about customer resolution are shared within the department and business
Develop and maintain product knowledge, business process and system expertise to meet on- going customer and client needs
You will effectively manage customer relationships through understanding customer expectations and setting realistic and timely agreements for future contact
Take ownership to seek out effective resolutions for customers concerns through proactive investigation
Achieve key performance indicators of the role, both quality and quantity - CSI, quality and productivity
Work collaboratively with the team based in Germany The successful candidate will :

Be Fluent in the German language both verbal and written
Able to demonstrate an ability to work well as part of a team
You will have strong written and verbal communication skills, able to articulate key points to ensure clarity with both the customer and team members
Able to work under pressure and use own initiative
Able to effectively prioritise work to deadlines
Previous experience in a customer focused /facing role, experience within a Contact centre environment advantageous
Excellent customer handling experience with a thorough understanding of excellent customer service and a desire to exceed customer expectations
Advanced knowledge of Office suite (Word, Excel, Access, PowerPoint, Outlook)

To find out more about this exciting contract position please send an up to date CV to Stuart at Conrad Finance

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