Welfare Support Team Leader

17.06 - 18.06 GBP Hourly
13 Jan 2021
10 Feb 2021
Contract Type
Full Time
Connect2Luton are working in partnership with Luton Borough Council to recruit a Welfare Support Team Leader.

The Welfare Support Team leader will lead and manage the delivery of integrated, multi-agency, early intervention support for financially vulnerable households in order to improve their financial security and contribute to the eradication of poverty from Luton.


To manage a multi-agency, integrated early intervention casework service for individuals and families, including managing the end to end case management process.
To undertake casework allocation, planning and coordination.
To work with professionals to define and agree the nature, order and timing of multi-agency interventions to meet client needs and priorities.
To manage casework systems and processes and professionally produce all relevant casework documentation, schedules, Client Actions Plans, risk registers etc.
To develop and maintain effective working relationships with colleagues within the directorate, across the Council and with partners
To manage performance and provide assurance to commissioners and Heads of Service of effective service delivery against fidelity measures and Key Performance Indicators (KPIs).
To work with data and analytics lead and manage the collection and analysis of multi-agency data and ensure timely, accurate and consistent reporting.
To support the development, set up and running of an impact study and evaluation - working closely with design, fieldwork and research staff to enable the evaluation of integrated interventions.

Skills and Experience:

Demonstrable experience of one or more functions within a local authority Customer Services environment.
Experience of partnership working, liaison and negotiation with external agencies and partners.
Effective communication, consultation, persuading, negotiating, influencing skills, gaining commitment from a wide range of partners with complex processes.
Work collaboratively, prioritise and manage a complex workload.
Ability to undertake a cost/ benefit analysis to establish the value of the support provided to individuals and families.
Ability to set up and develop information systems and establish processes and standards for recording information.
Have a good understanding of all Microsoft packages.
Knowledge of the functions and processes within Customer Services to be able to provide advice and guidance to Family Workers.
A supervisory management or equivalent qualification or equivalent experience and training.


Experience of managing early intervention, service or process improvement and efficiency work.
Knowledge of common mental health problems and the role of employment in supporting recovery.
Understanding of mental health and primary care mental health services
Project management qualification e.g., Prince2 practitioner level or verifiable equivalent experience or training.Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates