Contact Centre Advisor

Pension Protection Fund (PPF)
Croydon (City/Town), London (Greater)
13 Jan 2021
02 Feb 2021
Contract Type

Contact Centre Advisor


Salary: £26,178

Contract Type: Permanent – Full Time


Hello, we’re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. Our members rely on us to look after their pensions if their employers collapse and the pension schemes cannot afford to pay what they promised.


We are currently looking for a Contact Centre Advisor to join our award-winning team and become part of the future of providing excellence of service to our members.


Our Contact Centre Team is at the heart of what we do here at the PPF, offering excellent customer service to the members who call in to speak to us. As the Contact Centre Advisor you will gain the opportunity to join an organisation that values and respects their members and always has service at the forefront of everything we do.


As the first point of contact in response to our member’s queries you will be entering a world of variety, not only on a daily basis but as each call raises a different query you will be immersed in helping our members overcome what can be confusing, difficult or challenging times. This means that we do not work off of scripts, you will need to be able to show empathy and have a calm, natural yet professional communication style; explaining complex issues in a clear and engaging way.


Our Contact Centre Advisors are required to have recent contact centre or customer service experience predominantly delivered by telephone. There is a minimum requirement of GCSE Maths and English (or equivalent) at Grade 4 (C grade) or above. Experience of working in the financial services industry would also be beneficial, but is not essential; full training will be provided by our dedicated team of professional trainers. You will be joining an environment that requires absolute dedication to the member and also understand that whilst we make it clear this is not a sales role, we do have clear service level objectives that need to be met.


We will consider applicants looking for Part Time hours across 5 days per week or even a possible job share as well as full time applications. Our contact centre operates Monday to Friday.


Sound like you? Apply now.


In return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.


You’ll also get an outstanding rewards package which includes a generous pension scheme, private medical insurance, health cash plan, critical illness insurance, volunteering leave, holiday trading and a discretionary bonus scheme.


We’ll also give you lots of opportunities for personal development and skills training.


Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras.


We are a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview.


We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working, and we aim to create an environment in which everyone can be themselves.


We are a flexible organisation and welcome the opportunity to talk about what arrangements may work best for you.


No agencies please.