Customer Service Advisor
- Recruiter
- Confidential
- Location
- Kettering
- Salary
- Competitive
- Posted
- 12 Jan 2021
- Closes
- 09 Feb 2021
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Role Customer Service Officer
Location Kettering, Northants
Pay GBP8.72 per hour
Hours Monday - Friday (Apply online only), 1 hour for lunch
Interaction Recruitment are excited to be recruiting for a Customer Service Officers for our Kettering based client. The successful candidate must have previous Customer Service experience and be confident in using the telephone.
Role summary
To provide a pro-active and comprehensive customer support service to stores to ensure the delivery of excellence in Customer Service
The role - daily:
Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
Liaise with suppliers and other relevant parties regarding problem orders
Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders
Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
Maintain customer service emails and ensure that responses are provided within a timely manner
Provide technical advice and guidance to customers where there is concern over the suitability of orders
Liaise with other departments for issue resolution
Maintain strong working relationships with existing customers and stores developing positive relationships with new stores to ensure long term success
Ad-hoc:
Undertake administration tasks such as order filing as and when required
Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and stores every time
The individual
The individual should have gained experience in a customer service role
Essential skills include
Customer Service focus
Organisational & Communication skills
Ability to adjust priorities and manage time effectively in a fast paced environment
Ability to integrate effectively into well-established team environments
Experience in a customer facing role
Good working knowledge of Microsoft Office applications
Location Kettering, Northants
Pay GBP8.72 per hour
Hours Monday - Friday (Apply online only), 1 hour for lunch
Interaction Recruitment are excited to be recruiting for a Customer Service Officers for our Kettering based client. The successful candidate must have previous Customer Service experience and be confident in using the telephone.
Role summary
To provide a pro-active and comprehensive customer support service to stores to ensure the delivery of excellence in Customer Service
The role - daily:
Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
Liaise with suppliers and other relevant parties regarding problem orders
Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders
Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
Maintain customer service emails and ensure that responses are provided within a timely manner
Provide technical advice and guidance to customers where there is concern over the suitability of orders
Liaise with other departments for issue resolution
Maintain strong working relationships with existing customers and stores developing positive relationships with new stores to ensure long term success
Ad-hoc:
Undertake administration tasks such as order filing as and when required
Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and stores every time
The individual
The individual should have gained experience in a customer service role
Essential skills include
Customer Service focus
Organisational & Communication skills
Ability to adjust priorities and manage time effectively in a fast paced environment
Ability to integrate effectively into well-established team environments
Experience in a customer facing role
Good working knowledge of Microsoft Office applications