IT Support Anaylst

20000.00 - 22000.00 GBP Annual
12 Jan 2021
09 Feb 2021
IT, IT Support
Contract Type
Full Time
Staff 365 are looking to recruit an IT Support Analyst to work for a Manufacturing client in Barnsley

Is it your dream to be part of a fun but busy IT department?

Can you adapt quickly to various situations with a can do attitude?

Are you customer face and excellent at problem solving with a natural flair for Technology?

Location: Barnsley

Hours: Monday to Friday 40 hours per week

Salary; 20 to 22k

Contract: Permanent

Taking calls from internal stakeholders in a professional manor with massive focus on customer service
Capturing and logging key detail in the IT helpdesk software.
Where possible and appropriate resolving issues immediately over the phone and face to face
Visit various departments and 1 other site to deal with issues and working across 2 sites
Working through open tickets on the IT helpdesk
Escalating problems to senior colleagues when resolution is proving difficultTechnologies & Experiences:

Windows 7, 8 and 10
Windows Server 2008, & 2016 Microsoft Office 07, 13, 16 & O365
Citrix VDI & VPN Cisco VPN
Remote User Support Network Troubleshooting
Networking Patching
PC Imaging
PC Installation
Printer Installation
Telephone Installation
Active Directory Management
Mobile Device Management Incident ManagementCriteria

Previous experience in a similar role
It B-Tech or similar
Looking for a career not a job
Driving licence essential as required to travel between 2 sitesStaff 365 are an employment business and equal opportunities employer