Integrated Advice Officer

£20,395 - £24,075
11 Jan 2021
24 Jan 2021
Contract Type

JOB TITLE: Integrated Advice Officer 

BASE: Single Point of Access (Val Waterhouse Centre)

SALARY: £20,395 - £24,075 Pro Rata plus Shift Premiums

HOURS: Various Hours Available
Are you looking for a career and not just ‘another job’? Perhaps one where you can make a real difference? Are you someone who is great with customers either on the phone or face to face?

Due to ongoing development and remodelling of our team, a vacancy has arisen for an Integrated Advice Officer to work within the adult social care function of the Single Point of Access.  The Single Point of Access (SPA) is a team of staff from different professional backgrounds (including Nurses, Social Workers, Occupational Therapists, Mental Health Practitioners, Integrated Advice Officers and A3 Assessors). 

As an Integrated Advice Officer working within the SPA for adult health and social care, you will be part of a team that works a 4 week rota covering 24hrs, 7 days a week, 365 days a year.  You will primarily be the first point of contact for members of the public, other professionals and agencies wishing to access adult social care services.  

Your role will be to provide professional advice and guidance around, wellbeing and adult social care. You will make decisions about the most appropriate response required which will include diverting callers to other services or resolving the issue yourself.

You will be provided with an intensive induction period, which will initially include a mentor for day to day support and guidance.  You will also have access to focus’ extensive training opportunities, which will enable you to understand, develop and adhere to relevant Adult Social Care legislation. 

If you are a highly motivated, people focused person that can remain calm under pressure then this could be the role for you.  This is not a standard call centre job and we are confident that it will prove to be an excellent career choice for applicants.

Ideally you will have a background in customer care or health and social care but, for the right person, training will be provided.    

Please note that during your induction period (approximately 6-8 weeks), you will be required to work during normal office hours 8.00 am to 6.00 pm), to provide you with full and detailed training.  Upon completion of your induction, you will commence your designated shifts.

To apply, please click apply below.  Please submit a completed application form to

For more information about this role please contact Jayne Laws on 0300 330 2841 or Gemma Wade on 0300 330 2801

We regret we cannot accept a CV as an application. 

CLOSING DATE:         24 January 2021
TESTING DATE:         3 February 2021
INTERVIEW DATE:    10 February 2021