Customer Support Technician (Direct) / 1st Line Support

Glasgow, Glasgow City
Competitive Salary
11 Jan 2021
02 Feb 2021
IT, IT Support
Contract Type
Full Time

Customer Support Technician (Direct) / 1st Line Support

Location: Glasgow

Salary: Competitive Salary


Full-Time; Shift Rotation

Start date dependent upon satisfactory pre-employment checks.

Closing Date:  Tuesday 02 February 2021


About the Role

The role of Customer Support Technician will encompass a range of key customer service activities providing support to our client’s direct customers. You will act as the prime customer contact point for all query types.

Your day will consist of fault management primarily, as well as general support for our client’s various in-house, market leading business-led communications products. You will be 100% focused on delivering excellent service using strong technical and diagnostic skills.

As a Customer Support Technician, you’ll play a key part in a fast-paced, proactive business function that is key to our client’s success.

Our client knows giving you the right tools and training is essential. Full training will be given on their products as well as ongoing coaching and support.


About You

  • You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.

  • You will thrive in an environment where you are trusted to be work smart and work hard without micro management.

  • You will have excellent IT Skills, as well as a familiarity with general Customer Service handling & CRM systems.

  • You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times

  • You’ll have a good technical understanding and a logical approach to resolving diagnostic issues.

  • Ideally, you’ll have experience of providing technical customer support for Voice and Data technologies.


About our client

Our client is a leading supplier of voice, data and mobile products and services in the UK.

People are the lifeblood of their success. The people working for them are unusually passionate and enthusiastic about what they do. That’s because the ethos within our client’s company is an open, friendly, honest, non-political environment, whilst always being responsive, flexible, committed and hardworking. 

In 2019 our client was voted one of ‘The Sunday Times 100 Best Companies to Work For’ for the sixth time.

There are many good reasons to join our client. You’ll find they work in a relaxed environment with an emphasis on delivering the highest quality in everything they do.

They strive to make decisions based on individual merit and ability and welcome applications from all sections of the community and promote equality of opportunity in accordance with the Equality Act 2010.

Please note our client only uses recruitment agencies registered on their preferred suppliers list and as such, any speculative CV’s received will not be considered.



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