Customer Care Coordinator
I am currently working with a 5-star developer who are looking to add a Customer Care Coordinator to their successful Customer Service Team.
Role & Responsibilities
* Be the first point of contact to deal with customer queries in a professional and timely manner
* Manage the defects systems to ensure issues are correctly recorded and maintained
* Where required co-ordinate diaries for the Customer Service Operatives
* Where required carry out general administrative duties relevant to the Customer Service team
* Process visit reports following internal home visits entering the information onto Focus
* Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings
* Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes
* Good understanding of product on new developments
* Provide management information to senior management team
* Escalate any issues or risks to the appropriate person
* Familiarise and hold a good understanding of required policies and procedures
* Plan the allocation of own work and that of Customer Service Technicians / Sub Contractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met
Your customers
* Home Purchases
* Subcontractors
Experience
* IT Literate
* Ability to work in a fast-paced environment, staying calm and keeping control
* Excellent written and verbal communication skills - engaging with customers, suppliers, partners
* Full understanding of NHBC regulations & Tolerances
* Up to date experience in a similar role (Medium or Large Housebuilder)
Role & Responsibilities
* Be the first point of contact to deal with customer queries in a professional and timely manner
* Manage the defects systems to ensure issues are correctly recorded and maintained
* Where required co-ordinate diaries for the Customer Service Operatives
* Where required carry out general administrative duties relevant to the Customer Service team
* Process visit reports following internal home visits entering the information onto Focus
* Following the internal visit issues task instructions tie Customer Service Operatives and subcontractors with relevant priority settings
* Monitor all sub-contractor works ensuring that all work is completed within agreed timeframes
* Good understanding of product on new developments
* Provide management information to senior management team
* Escalate any issues or risks to the appropriate person
* Familiarise and hold a good understanding of required policies and procedures
* Plan the allocation of own work and that of Customer Service Technicians / Sub Contractors to ensure an effective and efficient use of time and resources whilst ensuring customer needs are met
Your customers
* Home Purchases
* Subcontractors
Experience
* IT Literate
* Ability to work in a fast-paced environment, staying calm and keeping control
* Excellent written and verbal communication skills - engaging with customers, suppliers, partners
* Full understanding of NHBC regulations & Tolerances
* Up to date experience in a similar role (Medium or Large Housebuilder)