Bilingual Customer Service Representative

23 Dec 2020
20 Jan 2021
Multi lingual
Contract Type
Full Time
Imperial Professionals are delighted to announce that we are working exclusively with one of our high-profile clients to appoint a Bilingual speaking Customer Service Representative. This would be working in MENA markets as well as assisting colleagues who work in European markets. With this in mind, Bilingual or Multilingual is a must.
This is an office-based role working for one of the UK's leading manufacturers. Due to the launch of new products and extending their market reach they are looking to expand their team.
Job Title: French speaking Customer Service Representative
Salary: Up to GBP18,500 pa + lucrative bonus
Hours: Full time
Location: Middlesbrough
Key Responsibilities:
* To follow the health, safety, and environmental guidelines
* To manage the high volume of work while withstanding a high quality
* To be a key contact for business partners in the sales regions, dealing with emails and telephone calls
* To check feasibility of requests from business partners
* To ensure all orders and drawing requests are processed on the Company's ERP system within agreed time deadlines
* To respond to quotations or general enquiries in a timely and professional manner
* To manage the full order process from initial placement, through to production stage
* To coordinate export shipments from production divisions in Middle East and North Africa, including quotes, bookings, and tracking
* To liaise effectively with their factories in Italy or Holland and with third party suppliers to ensure customer service excellence
* To support the Finance Department to ensure business partner payment / credit terms are adhered to
* To archive and invoice sales orders
* To liaise with the After sales Team and Technical Department in UK to resolve after sales queries and produce remakes as required
* To liaise with other Departments to create an atmosphere centred on delivering customer service excellence for the Company's business partners
* To support with ad hoc departmental translations and project work
* To carry out any other reasonable duties requested by the Sales Office Manager
To be considered for this opportunity you will have:
* A minimum of 3 years experience in either Account management, Administration and / or Customer Services
* Bilingual or Multilingual speaking, reading and writing skills. Ideally one or more European Languages.
* Strong MS Office experience
Although not essential access to your own vehicle would be advantageous due to the location of the client.
For more information on this incredible opportunity please contact Adam Pearson at Imperial Professionals

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