Bilingual Quality Assessor - Urdu Speaking

North Lanarkshire
23 Dec 2020
20 Jan 2021
Multi lingual
Contract Type
Full Time
Are you social media savy? Do you have a keen eye for detail? If so, we have a unique opportunity for experienced Quality Assessors to join our client's busy contact centre in the new year! What's required? Successful candidates must be bilingual in both Urdu and English. If you can speak, read and write in Urdu and English, and also have experience as a Quality Assessor, then this could be the opportunity for you!

This role will open in January, so please register your interest and we will contact you in the New Year if your application has been successful.

Role: Quality Assessors

Location: Glasgow & Central Scotland

Hours: Operational hours are 24/7 and shifts are to be confirmed.

Salary: GBP21,000

We are recruiting Quality Assessors who can fluently speak, read and write in both Urdu and English to join our client's busy contact centre operations in Glasgow & Central Scotland. As a Quality Assessor you will support a team of Content Moderators in achieving global leading results. Within this role you will need to be comfortable and open to sensitive digital content to ensure the trust and safety of our client's platform.

This role will initially be based from home, but longer term will be based from one of our client's sites.

As a Quality Assessor you will:

Confidently measure, analyse and report key themes with suggested improvements
Drive the quality of output in the campaign and demonstrate in-depth knowledge of campaign requirements.
Deliver calibrations, coach the coach, audits and dip checks to drive optimal performance.
Implement all necessary Quality Frameworks and Structures for all customer contacts
Mitigate business and customer risks relating to people, process and technologyAbout you:

Must be fluent in Urdu and English
Quality Assessor experience within a contact centre environment
Exceptional eye for detail and the ability to focus in a fast-paced role
Highly comfortable with digital platforms and Microsoft packages (Excel/Powerpoint/Office)
Demonstrate resilience and confidentiality with when dealing with highly sensitive digital content (Experience in content moderation preferred)Please note, this role will be open in the New Year so register your interest by applying with your CV, and if your application is successful, we will contact you in January

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 24 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 24 months inactivity your CV will be deleted permanently from our database.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. Our client is an equal opportunities employer and FCA regulated company who will conduct credit, fraud, criminal record and 5-year reference checks as part of their pre-employment screening process

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