Income Service Manager (Rents)

East London E1
£45,594 - £46,536 per annum
23 Dec 2020
14 Jan 2021
Contract Type
Full Time

Income Service Manager (Rents)
Location: East London, E1
Salary: £45,594 to £48,576
Full Time, Permanent

We now have an opportunity for an Income Service Manager (Rents) to join the Neighbourhood leadership team to lead and play a strategic role in shaping the new Income Service.

This is a key position in which you will ensure we build on our great accomplishments over the past few years.  We have collaborated with others to improve performance and the use of systems to provide an innovative, efficient and responsive service. The results achieved in rent collection performance so far have confirmed this.

You will be responsible for developing, implementing and managing a robust Income Strategy for THH and provide operational management and co-ordination of the Income Team, dealing with the impact of Universal Credit and other welfare reforms, complex cases and strategic development of the service and staff.

The service comprises 5 direct reports having overall responsibility for Income Arrears (including former Tenant arrears), Financial Inclusion and Tenancy Support as well as Resource Planning and Business support functions. 

About You:
We are looking for a creative and proactive leader with effective change management experience and excellent people management skills. 

You will have solid experience of managing a rental income collection service within the public housing sector and have the ability to manage and direct complex arrears recovery casework. 

The successful candidate will be required to demonstrate excellent communication skills, a comprehensive understanding of effective performance management and budget management.

We are looking for a highly motivated person who understands the diverse needs of the community and possesses strong organisational and communications skills to represent THH at all levels including chairing meetings and events and deputising for the Head of Service as required for all matters concerning rent and service income.

Our offer to applicants:

In return for you choosing to work with us we will offer you a range of great benefits, including:

26 days paid holiday each year, rising to 31 days with long service plus 8 bank holidays
A fantastic career-average pension scheme
Salary Sacrifice schemes
Amazing commercial discounts, including discounts at many gyms, shops and restaurants
Your voice heard through our staff forum and networking groups for women and LGBT staff
Working as part of an inclusive workforce, serving a vibrant and diverse local community
Newly refurbished offices, with free tea, coffee, fruit and shower facilities
Interest-free season ticket loans

Where possible, THH staff are currently working remotely during the current Coronavirus pandemic.

The closing date for applications is 5pm on Thursday 14th January 2021