Arrears Advisor (Rent / Income Collection)

Arrears Advisor (Rent / Income Collection)

East London, E1

£32,301 - £33,474 per annum

Full Time, Permanent

We are seeking Arrears Advisors to work within our newly restructured and high performing Rents Income Service.   

You will proactively manage arrears casework, taking prompt and appropriate action to recover current rent and licence arrears, supporting the delivery of a high quality  income collection service, maximising income collection for THH.   

You will be required to identify, at point of contact, residents with vulnerabilities offering expert advice, signposting for referrals and on-going support in order to minimise financial hardship experienced by residents and to sustain tenancies.

About You

• We are looking for enthusiastic people with very good communication skills and with a comprehensive understanding of income collection in a social housing environment.

• You will have the ability to work collaboratively with key internal and external stakeholders to ensure successful outcomes for residents.

• Experience of undertaking front line rent accounts activities.

• Ability to deal with sensitive situations with tact and diplomacy.

• Experience of working in a challenging collections environment.

• Experience of working in a performance driven environment.

• Experience of working in a customer-focused environment.

• Experience of making applications and issuing proceedings in the County Court.

• Experience of using rent accounting systems Northgate, Comino Microsoft Office® products, particularly Word, Excel and Outlook

• Must have good numerical skills.

Our offer to applicants:

In return for you choosing to work with us we will offer you a range of great benefits, including:

• 26 days paid holiday each year rising to 31 days with service, plus all bank holidays

• A fantastic career-average pension scheme

• Salary Sacrifice schemes

• Amazing commercial discounts, including discounts at many gyms, shops and restaurants

• Your voice heard through our staff forum and networking groups for women and LGBT staff

• Working as part of an inclusive workforce, serving a vibrant and diverse local community

• Newly refurbished offices, with free tea, coffee, fruit and shower facilities (the team are currently working remotely during the coronavirus pandemic)

• Interest-free season ticket loans

Tower Hamlets Homes is a recognised Disability Confident employer and can guarantee an interview to all disabled candidates meeting the minimum essential criteria for the role.

We also pay a Community Language Allowance worth £50 per month to any member of staff who can provide services in community languages where this is required, such as Bengali and Somali.

The Selection Process

The process will include an assessment and panel interview which will be held online or via video call.

The closing date for applications is Thursday 10th December 2020.

Interviews are expected to be held on 21st December 2020.