Neighbourhood Officer

Neighbourhood Officer

Coventry

£25,787 - £30,365 per annum (pro rata)

Part Time (18.5 hours per week) - work pattern to be agreed (Monday to Friday)

12 month fixed term contract with the potential to become permanent

Our client is brave, ambitious and honest!

This is a great opportunity for you to join one of the UK’s most trusted social housing providers. 

Our client owns and manages 30,000 homes across the West Midlands, including diverse communities from urban tower blocks to rural villages and towns; but they provide more than housing – their homes are a foundation for life.

They are proud to be an organisation which deals directly with the consequences of their housing crisis by providing homes for people who can’t access them on the market.

They are a not-for-profit organisation and a registered charity. All the money they make goes back into improving their homes and services and building new homes so that they can help more people.

Working for them not only offers you the chance to work for an award-winning, big-hitting organisation in the West Midlands, it gives you the opportunity to work for an organisation with a heart and a clear social purpose.

It doesn’t matter which function you work in, being part of their team will give you the chance to play your own part in making a very real difference to people’s lives. 

To join them you will have the ability to take ownership and responsibility for delivering a consistently high level of service within your team and across the business as a whole. You’ll be positive, optimistic and solutions-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to their customers and colleagues.

A part time opportunity has become available for a Neighbourhood Officer role for a period of 12 months on a temporary basis.

The role is part of the Neighbourhood Services Team, based at Torrington Avenue, Coventry.

To succeed in the role, you will need to have experience in a housing management role with a social housing provider. You will be expected to have a clean driving licence and use of a personal vehicle for which you will claim mileage. You must be IT Literate with the ability to record data in a methodical and accurate manner. You will have excellent communication skills to tackle difficult issues, be able to work effectively as part of a team and have organisational skills with the ability to work without close supervision.

You will be responsible for:

• Overseeing tenancy management and estate issues
• Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues
• Dealing with sensitive safeguarding matter
• Manage the starter tenancy process
• Carrying our regular block and estate inspections
• Involvement in the management of new build properties for all tenancy management issues
• Conducting tenancy reviews for all properties within the allocated patch
• Reviewing service charges and depreciation
•  

You will be expected to deliver excellent services to customers to achieve targets and high levels of customer satisfaction as well as delivering and demonstrating the vision and values of the organisation.

This post is subject to a Basic DBS check (Disclosure and Barring Service).

So, if you think you have the technical know-how and can demonstrate the people skills they’re looking for, they really want to hear from you.

Our client is committed to diversity and inclusion, encourages flexible working where appropriate and positively welcomes applications from everyone.

They also committed to protecting people’s health, wellbeing and human rights. They adopt a proactive approach to safeguarding and do everything they can to make sure all individuals accessing our services can do so without fear of harm, abuse or neglect.  They have policies and procedures in place to try to make sure the people they support are protected from harm and as part of their recruitment process they carry out robust safeguarding checks.