Multiple Customer Service Agents - St Albans - 4 Month Contract

An urgent requirement has arisen for multiple Customer Service Agents to assist with a project which will look to run for around 4 months looking to start in the new year. The main purpose of this role is to deliver excellent support services for customers through ticket ownership and adherence to Service Level Agreements. You'll be first point of contact for all service related Incidents and Requests for this Contract, ensuring that you log customers' incidents and requests or other calls' (whether by telephone, email or other source) and then try to resolve those calls to the end users' satisfaction in accordance our service level agreement.

Key Responsibilities:

• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Take ownership of user problems, pro-active when dealing with user issues
• Escalate issues to other teams according to service management processes
• Achieve targets as directed by Support Services Management, eg average number of calls per working day or % of availability issues logged
• Identify underlying issues to incidents arising and log as problems'
• Adhere to other service management policies and processes relevant to the role, including change and release management, availability management and security management

Experience required:

• Previous experience in phone based customer service role
• Ideally experience providing technical support
• Ideally experience of working in busy call center environment
• BPSS clearance would be an advantage but the customer is willing to put candidates through the clearance process.

If this position looks of interest, then please apply and a member of the resource team shall be in touch.