S11 - GBP26,500.00 (pre tax) Officer Development Lead

24 Nov 2020
04 Dec 2020
Contract Type
Full Time
Mitie has a great opportunity in Bristol. We are looking for an experienced officer development lead to join the team on site, you will take a lead role on site on a daily basis. Your shift pattern will be discussed at interview with a pay rate of GBP26,000. You will report into the sites security operation's manager.

The Officer Development Lead is responsible for the development and performance of a number of Retail Security Officers within the agreed geographical area. You will use highly effective coaching and performance management to deliver an industry leading retail security team for our client.

Main Duties

* The officer development lead will effectively support and assist the Security Operations Manager in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.

* Responsible for the Mitie company induction and the comprehensive retail training programm for all newly appointed retail security officers

* Delivery of all corporate training documentation and adhoc training to the required standard to all retail security officers within your identified area of responsibility

* Delivery of ongoing support to all retail security officers to ensure learning is embedded and supports and ongoing performance improvement

* Analysis of risk data to assist in the delivery of the operational resource to risk model in line with the clients safer communities project

* Reporting to the Security Operations Manager, and deputising for them in their absence - you will take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.

Person Specification

* Excellent organisational and time management skills

* Confident and professional working approach and appearance

* Strong customer service, client focused attitude with the ability to build good working relationships

* Exceptional verbal and written communication skills

* Ability to work individually and as part of a team

* Resilient and tenacious with a 'can do' approach

* Flexible and adaptable

* Literate, numerate and IT skills to medium level user

* Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial

* Expected to complete a minimum of level 3 apprenticeship in management development

* A Full UK Driving licence is required