Customer Service Consultant
- Recruiter
- Confidential
- Location
- Exeter
- Salary
- Competitive
- Posted
- 23 Nov 2020
- Closes
- 14 Dec 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Job Introduction
AtSkipton Building Society, we're not just another financial servicesinstitution. We're a mutual organisation, which means we're owned by ourmembers and place them at the heart of all we do. The same goes for ourCustomer Relationship Consultant. With us, you'll be supported to succeed andenjoy benefits that include tailored training, a pension plan, life cover,generous holiday allowance and product discounts.
Main Responsibilities
Ifyou're brilliant with people, enthusiastic and proactive, this is yourchance to progress your career and become one of the faces of Skipton. As aCustomer Relationship Consultant, you'll talk to people about our wide range offinancial products and services. By having an enquiring mind and reallylistening to our customers in person or on the phone, you'll help to identifythe right products for them - whilst letting your passion and personalityshine. So whether you're promoting a new product or resolving a problem, you'llalways put our customers first and provide an amazing service as a part of abusy team.
Ideal Candidate
Drivento deliver exceptional customer service, you'll be expected to take ownershipand contribute towards your branch's overall performance objectives byreferring customers to specialist team members. Highly organised and a clearcommunicator with an eye for detail and comfortable using basic IT systems,you'll also thrive on the variety and fast pace of a branch at the heart of theaction.
About Skipton Building Society
AtSkipton Building Society we are not just another Financial Services Institutionwe are a mutual organisation, which means we are owned by our members andbelieve in placing them at the heart of everything we do.
The same goes for our people. We can only be successful as a business if wehave great people and we believe in treating people as individuals. Our valuesare Trust, Ownership and One Team which reflect the attitudes and way ofworking everyone here displays on a daily basis, and which are key to thedelivery of the outstanding level of personal service we offer ourcustomers.
We're committed to creating a diverse and inclusive workplace where everycolleague has an opportunity to fulfil their career potential. We respect andappreciate the value that our colleagues' unique differences can bring andoffer consideration for anyone seeking a more flexible work-life balance. Ifyou have a need for flexibility then please let us know.
Why Work For Us
As aCustomer Relationship Consultant, you can expect a structured, tailoreddevelopment programme, to keep your knowledge up to date. And, in our regulartraining sessions, you'll be able to share advice and experience with your colleagues.It's everything you need to keep growing your skills and expertise with one ofthe largest building societies in the UK.
We'recommitted to paying our people fairly for the role they undertake and provide awide range of benefits to support our colleagues' finances and wellbeing,including our Employee Assistance programme, the opportunity to buy extraholidaysand shopping discount vouchers.
You'll be able to shape your career within your team and can expect astructured learning and development programme where you'll be valued recognisedand rewarded.
More information on our benefits can be found here
Skipton are an equalopportunities employer and we welcome applications from all suitably skilled orqualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age
Keywords:
customer service, customer assistant, retail, sales, advisor
AtSkipton Building Society, we're not just another financial servicesinstitution. We're a mutual organisation, which means we're owned by ourmembers and place them at the heart of all we do. The same goes for ourCustomer Relationship Consultant. With us, you'll be supported to succeed andenjoy benefits that include tailored training, a pension plan, life cover,generous holiday allowance and product discounts.
Main Responsibilities
Ifyou're brilliant with people, enthusiastic and proactive, this is yourchance to progress your career and become one of the faces of Skipton. As aCustomer Relationship Consultant, you'll talk to people about our wide range offinancial products and services. By having an enquiring mind and reallylistening to our customers in person or on the phone, you'll help to identifythe right products for them - whilst letting your passion and personalityshine. So whether you're promoting a new product or resolving a problem, you'llalways put our customers first and provide an amazing service as a part of abusy team.
Ideal Candidate
Drivento deliver exceptional customer service, you'll be expected to take ownershipand contribute towards your branch's overall performance objectives byreferring customers to specialist team members. Highly organised and a clearcommunicator with an eye for detail and comfortable using basic IT systems,you'll also thrive on the variety and fast pace of a branch at the heart of theaction.
About Skipton Building Society
AtSkipton Building Society we are not just another Financial Services Institutionwe are a mutual organisation, which means we are owned by our members andbelieve in placing them at the heart of everything we do.
The same goes for our people. We can only be successful as a business if wehave great people and we believe in treating people as individuals. Our valuesare Trust, Ownership and One Team which reflect the attitudes and way ofworking everyone here displays on a daily basis, and which are key to thedelivery of the outstanding level of personal service we offer ourcustomers.
We're committed to creating a diverse and inclusive workplace where everycolleague has an opportunity to fulfil their career potential. We respect andappreciate the value that our colleagues' unique differences can bring andoffer consideration for anyone seeking a more flexible work-life balance. Ifyou have a need for flexibility then please let us know.
Why Work For Us
As aCustomer Relationship Consultant, you can expect a structured, tailoreddevelopment programme, to keep your knowledge up to date. And, in our regulartraining sessions, you'll be able to share advice and experience with your colleagues.It's everything you need to keep growing your skills and expertise with one ofthe largest building societies in the UK.
We'recommitted to paying our people fairly for the role they undertake and provide awide range of benefits to support our colleagues' finances and wellbeing,including our Employee Assistance programme, the opportunity to buy extraholidaysand shopping discount vouchers.
You'll be able to shape your career within your team and can expect astructured learning and development programme where you'll be valued recognisedand rewarded.
More information on our benefits can be found here
Skipton are an equalopportunities employer and we welcome applications from all suitably skilled orqualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age
Keywords:
customer service, customer assistant, retail, sales, advisor