Operations Manager/Technical Lead
- Recruiter
- Confidential
- Location
- Maidenhead
- Salary
- 33000.00 - 35000.00 GBP Annual
- Posted
- 23 Nov 2020
- Closes
- 08 Dec 2020
- Sectors
- Education & Teaching, Teaching Assistant
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Operations Manager/Technical Lead
Location: Maidenhead
Contract: Full Time, permanent
Salary: GBP33,000 - GBP35,000
Job Purpose:
Are you a CRM Expert with Advanced Excel skills looking for your next step?
This is a fantastic opportunity to join our client in Maidenhead as an Operations Manager/Technical Lead.
Supporting the Systems Development Manager, you will be the technical systems expert, responsible for increasing the technical understanding of the IT systems within the team and improving and enhancing the internal processes within the team to become more digitally inclined.
You will also be the business intelligence lead on deriving and providing data insights to support decision making across the business.
This role will enable you to design systems, analyze data and make improvements on how the systems can be better used. You will also have direct reports and leadership responsibilities in this role and management/leadership training will be provided if required.
Due to the nature of this role, we're looking for someone with experience of working in a regulatory environment so please only apply if you have demonstrable experience in this environment.
Accountabilities:
Technical Lead: IT Systems
Work with the IT department to support the successful configuration of platforms:
Microsoft Dynamics 365
QuestionMark Perception
ACE 360
Calibrand online marking system
Be subject matter expert on the capabilities of each IT system and be continually knowledgeable of the future capabilities to improve efficiencies and support process improvement
Identify appropriate IT solutions should system issues arise or business needs changeData
Use of Microsoft Excel to support extensive data extraction, manipulation and analysis to provide meaningful business reports and insights.
Effective delivery of report insights to team deadlines, including:
Statistical reporting
Reporting on trends
Reporting for regulatory body
Ad-hoc data insight
Predictive analytics: reviewing historical data to provide business intelligence of the likelihood of possible future eventsLeadership
Responsible for the day to day management of the team
Ensure weekly targets are agreed so that team activities are executed in line with directorate objectives and key calendar requirements
Conducting regular check-in meetings with team members to provide feedback, agree objectives and review progress
Modelling leadership behaviours that embody organisational values
Support the wider members in their adoption of the use of these IT systems
Develop team skills to meet the evolving needs of the businessWho We're Looking for:
High level planning and problem-solving skills
Skilled to advanced-plus level Microsoft Excel
Good understanding of CRM systems
Knowledge of process improvement techniques such as Lean Six Sigma
General technical understanding of IT system from various disciplines
Statistical reporting
Experienced in analysis of complex data to inform commercial decision making and trend analysis of customer data to inform customer experience
Able to perform under pressure
Open to challenging ideas through constructive feedback
Ability to work cross-functionally with diverse teams to tight deadlinesHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
Location: Maidenhead
Contract: Full Time, permanent
Salary: GBP33,000 - GBP35,000
Job Purpose:
Are you a CRM Expert with Advanced Excel skills looking for your next step?
This is a fantastic opportunity to join our client in Maidenhead as an Operations Manager/Technical Lead.
Supporting the Systems Development Manager, you will be the technical systems expert, responsible for increasing the technical understanding of the IT systems within the team and improving and enhancing the internal processes within the team to become more digitally inclined.
You will also be the business intelligence lead on deriving and providing data insights to support decision making across the business.
This role will enable you to design systems, analyze data and make improvements on how the systems can be better used. You will also have direct reports and leadership responsibilities in this role and management/leadership training will be provided if required.
Due to the nature of this role, we're looking for someone with experience of working in a regulatory environment so please only apply if you have demonstrable experience in this environment.
Accountabilities:
Technical Lead: IT Systems
Work with the IT department to support the successful configuration of platforms:
Microsoft Dynamics 365
QuestionMark Perception
ACE 360
Calibrand online marking system
Be subject matter expert on the capabilities of each IT system and be continually knowledgeable of the future capabilities to improve efficiencies and support process improvement
Identify appropriate IT solutions should system issues arise or business needs changeData
Use of Microsoft Excel to support extensive data extraction, manipulation and analysis to provide meaningful business reports and insights.
Effective delivery of report insights to team deadlines, including:
Statistical reporting
Reporting on trends
Reporting for regulatory body
Ad-hoc data insight
Predictive analytics: reviewing historical data to provide business intelligence of the likelihood of possible future eventsLeadership
Responsible for the day to day management of the team
Ensure weekly targets are agreed so that team activities are executed in line with directorate objectives and key calendar requirements
Conducting regular check-in meetings with team members to provide feedback, agree objectives and review progress
Modelling leadership behaviours that embody organisational values
Support the wider members in their adoption of the use of these IT systems
Develop team skills to meet the evolving needs of the businessWho We're Looking for:
High level planning and problem-solving skills
Skilled to advanced-plus level Microsoft Excel
Good understanding of CRM systems
Knowledge of process improvement techniques such as Lean Six Sigma
General technical understanding of IT system from various disciplines
Statistical reporting
Experienced in analysis of complex data to inform commercial decision making and trend analysis of customer data to inform customer experience
Able to perform under pressure
Open to challenging ideas through constructive feedback
Ability to work cross-functionally with diverse teams to tight deadlinesHuntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK