Export Customer Service Administrator

19 Nov 2020
03 Dec 2020
Contract Type
Full Time
We are looking for an Export Customer Services Adminitrator to join the Customer Services team of our award-winning client on an ongoing basis.

This role involves providing customer service support from enquiry through to Shipment for the clients overseas Operating companies, facilitating timely and accurate despatch of customer shipment, to include preparation and processing of export documentation in accordance with current legislation. Supporting our EU customers with the changes arising from BREXIT.

The role has direct links to Finance for intrastat and VAT reporting and is responsible for ensuring that the business conforms to HMRC rules for the exporting of goods. It requires close working with other departments and the direct export sales teams to facilitate any special requirements for exporting goods to new markets.

Your objectives and responsibilities will focus on:

Preparing shipping and customs documentation in compliance with legal obligations, ensuring that it is complete and correct prior to despatch
Filing of all shipping documentation and maintenance of records to meet compliance obligations
Ensure shipments are prepared and shipped in line with the Business needs
Responding to queries from both internal and external customers regarding shipments, orders and compliance daily
Ensuring customers are fully informed with all relevant information regarding their shipments
Provision of documentation and assistance for customs clearance of customer returns
Flexibility to provide ongoing support and any other reasonable duties as required by the BusinessYour previous experience is likely to include:

Working in a busy environment
Dealing with customers
Communicating with all levels internally and externally, demonstrating good interpersonal skills
Preparation of compliant shipping documentation
Working with export procedures and documentationTo be successful in this role:

You will need knowledge of export procedures and documentation
You will need knowledge of Incoterms and trade terms
You will have the ability to follow procedures
You will be a team player with a positive can-do attitude
Have the ability to manage and re-prioritise workload to meet department requirements
Be able to demonstrate great attention to detail
Have basic knowledge of Microsoft Office Packages
Knowledge ERP systems (preferably JD Edwards) and basic knowledge of VAT rules for export of goods are preferableThe benefits:

Competitive rates of pay; clean, modern facilities; fully subsidised restaurant and free on-site parking.

To apply

For more information or to apply for this role, please ether apply now or send your CV to (url removed). All enquiries are confidential. We look forward to hearing from you!

Meridian Business Support Ltd is acting as an Employment Business in relation to this vacancy