Service Desk Support Analyst

Working inside of IR35 for a well-established NHS organisation you will provide 1st and 2nd line support as the first point of contact to circa 6500 users based across multiple sites via telephone, email and online portal.

Key responsibilities:

* Provide initial troubleshooting and resolution aiming to achieve a first line call resolution of 75%, referring more complex issues to 2nd'/3rd line colleagues
* Accurately document all support calls and emails, gathering as much information as quickly as possible to correctly diagnose faults
* Provide advice, assurance, training and support to users in both standard desktop software and clinical systems
* To have ownership of calls through to resolution ensuring departmental targets are met
* Conduct thorough analysis and fault-finding of a wide range of technical IT. issues, including, but not limited to system/user errors, data errors, software problems
* Ensure that highly specialised IT. systems and hardware (including personally-assigned devices) are operated in a safe and proper manner in accordance with Trust policies.
We are looking for a team player with a confident telephone manner, good communication skills, excellent technical skills/knowledge appropriate to 1st line support and an ability to work well under pressure. Previous experience of working on a Service Desk and using service management tools would be very helpful.

This position is to start ASAP and will pay between GBP10 - GBP14 + HP PAYE or GBP13 - GBP17.40 umbrella per hour depending on your level of experience.

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