1st Line Support Engineer

Access Computer Consulting Plc
20000.00 - 22000.00 GBP Annual
21 Nov 2020
23 Nov 2020
IT, IT Support
Contract Type
Full Time

1st Line Support Engineer - Full Time Permanent - 22K.

I require a 1st Line Support Engineer for a role in Doncaster. The role involves providing 1st Line technical support as part of the Help Desk function. You will be working within a busy ICT team, supporting various end users.

I am looking for someone with a minimum of 1 years commercial Service Desk experience.

  • Experience of working in a help desk role within a busy IS/IT function.
  • Professional and polite telephone manner.
  • Monitoring and prioritising support incidents and requests received via the IS support system (SYSAID), telephone or email from end users of the IT and communications systems infrastructure.
  • Diagnosing, analysing, documenting and logging support activities.
  • Ensuring completion of support activities (1st line support).
  • Installing/configuring PCs and laptops as network clients, printers, desk Phones and Smart Phones.
  • Setting up new network users, changing user passwords.
  • Software installation, troubleshooting and problem resolution skills.
  • Familiarity with general networking hardware.
  • Knowledge of enterprise-wide virus.
  • Ability to carry out basic network, PC software and hardware diagnostics.
  • Microsoft Office 2010, Microsoft Office 365, Windows 7/10 operating system.
  • Knowledge of Microsoft Active Directory, Exchange and other Microsoft Windows server/cloud technologies.
  • Providing support to 2nd line engineers as required.
  • Valid full UK Driving Licence.

The role is 9-5pm and 20 Days Holiday entitlement, rising to maximum of 25 (one per year of service).

Please apply in writing in the first instance.