Helpdesk Administrator

18000.00 - 20000.00 GBP Annual
20 Nov 2020
18 Dec 2020
Contract Type
Full Time
Helpdesk Administrator

Salary/Rate - Up to GBP20,000 per annum

Location - Chester

Key responsibilities:

* Categorising and resourcing the correct engineer based on skills set and proximity to work location.

* Handling telephone and email queries from clients and engineers on outstanding and on-going work orders.

* Liaising with other branch members with regard to queries on purchase orders, thresholds and call-out responses

* Recording reactive maintenance calls onto a computerised system.

* Working on the internal system and Clients' systems.

* Constantly updating systems and clients throughout the day

* To cover Holiday/Sickness for colleagues

* Assist other team members when required

* Ensure accurate and timely allocation of work requests from clients to meet service level agreements.

* Working to tight deadlines and targets provided by management in accordance with contract requirements

* Any other duties requested by the Helpdesk Manager


* Very good organisation skills.

* Able to work in a large team and Multi-task

* Previous experience in a client facing role

* Financial experience required

* Good with numbers as will be prepping and carrying out the billing weekly & monthly to the client

* Some financial / accounting experience would be an advantage.

* Software experience required - Maximo or Concept

* Excellent excel experience - this is due to several client reports & reports used on a daily basis are on excel

* Must demonstrate a strong sense of customer focus.

* Self-motivated and systematic.

* Results/ task orientated attention to detail and accuracy.

* Excellent time management and organisational skills.

For further information or to discuss your application please contact Melisa at the The InVictus Group on (phone number removed)

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