2nd Line IT Support Technician ??? Remote working

20 Nov 2020
18 Dec 2020
IT, IT Support
Contract Type
Full Time
An award-winning, leading IT-based organisation is looking for a 2nd Line IT Support Technicians to join them at an exciting stage of growth. Looking after a range of prestigious clients predominately in the professional services sector, you will receive a range of benefits including a bonus scheme (discretionary and based on personal and company performance), 4 day working week during July and August (following 12 months' service), 21 days holiday rising by 2 days per year (max 28 days) and Summer/Christmas events. Remote working is available.

As an 2nd Line IT Support Technician, your duties will include;

Providing technical support remotely and supporting the team in the installation and configuration of applications within a virtual/hosted environment.
Setting up new customers.
Performing software updates.
Communicating with clients to resolve issues via the helpdesk, telephone and remote dial-in.
Working as part of a busy helpdesk team to promote a first-time fix attitude.
Maintaining system documentation to a high standard.
We are looking for a 2nd Line IT Support Technician who has the following skills and experiences:

The ability to demonstrate expertise providing 2nd line support in a Windows environment.
Experience of Windows Server and Basic Networking (including DNS, Active Directory, Exchange and Hyper-V).
Experience of Windows Terminal Server (RDS) to the level of setup and troubleshooting (including redirected Printing).
Working knowledge of Microsoft Office and SQL back-end business applications.
Working in modern offices on the outskirts of Exeter, your hours of work will be Monday-Friday, 08:30-17:30 (after probation period, a shift pattern of earlies, lates and on-call will be required on a rota bases). The role will be fast-paced and exciting, and they are looking for a motivated individual who has great technical ability combined with first-class customer service skills, who enjoys being part of a team.

To apply for this role as 2nd Line IT Support Technician, please click apply online and upload an updated copy of your CV.

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