2nd Line IT Support Technician ??? Remote working

Recruiter
Confidential
Location
Exeter
Salary
Competitive
Posted
20 Nov 2020
Closes
18 Dec 2020
Sectors
IT, IT Support
Contract Type
Permanent
Hours
Full Time
An award-winning, leading IT-based organisation is looking for a 2nd Line IT Support Technicians to join them at an exciting stage of growth. Looking after a range of prestigious clients predominately in the professional services sector, you will receive a range of benefits including a bonus scheme (discretionary and based on personal and company performance), 4 day working week during July and August (following 12 months' service), 21 days holiday rising by 2 days per year (max 28 days) and Summer/Christmas events. Remote working is available.

As an 2nd Line IT Support Technician, your duties will include;

Providing technical support remotely and supporting the team in the installation and configuration of applications within a virtual/hosted environment.
Setting up new customers.
Performing software updates.
Communicating with clients to resolve issues via the helpdesk, telephone and remote dial-in.
Working as part of a busy helpdesk team to promote a first-time fix attitude.
Maintaining system documentation to a high standard.
We are looking for a 2nd Line IT Support Technician who has the following skills and experiences:

The ability to demonstrate expertise providing 2nd line support in a Windows environment.
Experience of Windows Server and Basic Networking (including DNS, Active Directory, Exchange and Hyper-V).
Experience of Windows Terminal Server (RDS) to the level of setup and troubleshooting (including redirected Printing).
Working knowledge of Microsoft Office and SQL back-end business applications.
Working in modern offices on the outskirts of Exeter, your hours of work will be Monday-Friday, 08:30-17:30 (after probation period, a shift pattern of earlies, lates and on-call will be required on a rota bases). The role will be fast-paced and exciting, and they are looking for a motivated individual who has great technical ability combined with first-class customer service skills, who enjoys being part of a team.

To apply for this role as 2nd Line IT Support Technician, please click apply online and upload an updated copy of your CV.

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