Call Handler

19 Nov 2020
17 Dec 2020
Contract Type
Full Time
Come and Join the Team of Excellence - Experienced Call Handler's needed!!

The Monday-Sunday working week have a rotation of shifts - candidates must be able to work within the hours of 08:00 to 18:30 (7.5hr days) you will need to possess a flexible approach to working hours. Excellent Timekeeping & Attendance are vital! (weekend working will be around 1 in every 4 weeks)

The Hourly rate is GBP10.31 p/h

Based in Stoke- On- Trent plus working from home!

Fixed 3-month contract with possibilities of permanent opportunities

Our client delivers over 5.2 million parcels every day with the ambition to be the best delivery partner to work with!

The Customer Services department are seeking motivated individuals to join a Dynamic team. You will be part of creating a great experience for all customers that need help relating to the collection and delivery of their parcel by being proactive in problem solving, identifying issues and taking accountability & ownership for resolving. You will spend your first week within a training academy to enable you to be fully confident before being welcomed into your team.

We are seeking individuals who can and speak clearly and fluently face to face and whilst on the telephone to project credibility. Possess the ability to work within a high-pressured environment in a calm, controlled and resilient manner. The ability to work to KPI'S with good time management skills. Handle each case load in a structured and logical way through to a workable solution. Accurate Data input skills when forming emails and using the Salesforce system.

We are looking for our intake of new Experienced Call Handlers to commence on ASAP, The exciting news is that our Client has expressed an interest in offering permanent roles to individuals who possess the qualities to become Customer Champions.

If this sounds Ideal for you then Apply Now