Customer Service Advisor
- Recruiter
- Confidential
- Location
- Bournemouth
- Salary
- Competitive
- Posted
- 20 Nov 2020
- Closes
- 18 Dec 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Vitality, Customer Service Advisor - Member Care, Bournemouth, GBP19,500 + Benefits + Bonus, Start Date 8th January 2021
We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place.
That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you'll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs, and access to our full range of partners and rewards.
It's what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.
As our Customer Service Advisor - Member Care, you'll get the benefits our members enjoy, including:
- Our award-winning private Vitality Health insurance + wellness incentive programme
- Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV, and half-price gym memberships to name a few!
- Personal health fund + Life Assurance
- Stakeholder Pension Plan with employer contribution
- 25 days annual leave + Bank holidays + option to buy and sell 5 more.
- Flexible benefits package
- Internal incentives, competitions and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime
- A genuine opportunity to grow and establish a long-term career
As our Customer Service Advisor - Member Care, you will primarily be responsible for supporting and resolving our customer's telephone requests and taking ownership for delivering a world-class level of customer service. This isn't your average contact centre role, it's a fast-paced environment where you will deal with a wide range of complexities, from supporting customers through their sometimes life-changing and emotive treatment journey to resolving complaints and answering questions about levels of cover.
Who we're looking for to become our Customer Service Advisor - Member Care:
Our customers count on us to get things 100% right, at a time when they're in need. We're looking for people who can always work with a sense of urgency whilst still showing the absolute care and compassion that our customers deserve. You'll have great listening skills with the ability to understand the needs and feelings of our customers. You'll also need to have good computer literacy skills and be able to confidently navigate your way around a laptop or desktop with multiple systems. You'll be totally reliable and focused, bringing the best version of yourself to work every day and you'll have the drive to work hard even on the toughest days. If you think this is you and you're passionate about delivering exceptional service, you're switched on, ready for a challenge and willing to work hard, we'd love to hear from you.
Whilst we are usually an office-based team, we are currently adhering to government guidelines and are supporting our colleagues to learn and work from home. This is subject to change, as and when guidelines change.
Working pattern: 40 hours per week based on a shift pattern, Monday-Friday 8am-7pm and occasional Saturdays 9am-1pm
Closing Date: Thursday 31 December 2020
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.
Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.
If you feel you have the skills and experience to become our Customer Service Advisor - Member Care, then please click 'apply' today
We're the UK insurer and investment provider that rewards people for positive lifestyle choices. With 1.25m+ UK members and more than 25m globally, we're out to make the world a healthier, happier place.
That applies as much to our people as it does to our members. So, as well as a highly competitive pay package, you'll enjoy: complimentary breakfasts; regular onsite physical and mental wellness workshops; on-site health checks; annual flu jabs, and access to our full range of partners and rewards.
It's what we call offering shared value, because a healthy, happy team is good for us, good for our members, and good for you.
As our Customer Service Advisor - Member Care, you'll get the benefits our members enjoy, including:
- Our award-winning private Vitality Health insurance + wellness incentive programme
- Access to The Vitality Programme - Apple Watch, Waitrose and Partners, Garmin, Amazon Prime, Champneys Spa days, Rakuten TV, and half-price gym memberships to name a few!
- Personal health fund + Life Assurance
- Stakeholder Pension Plan with employer contribution
- 25 days annual leave + Bank holidays + option to buy and sell 5 more.
- Flexible benefits package
- Internal incentives, competitions and awards - a chance to win football and sports tickets or even be in with a chance to have a holiday of a lifetime
- A genuine opportunity to grow and establish a long-term career
As our Customer Service Advisor - Member Care, you will primarily be responsible for supporting and resolving our customer's telephone requests and taking ownership for delivering a world-class level of customer service. This isn't your average contact centre role, it's a fast-paced environment where you will deal with a wide range of complexities, from supporting customers through their sometimes life-changing and emotive treatment journey to resolving complaints and answering questions about levels of cover.
Who we're looking for to become our Customer Service Advisor - Member Care:
Our customers count on us to get things 100% right, at a time when they're in need. We're looking for people who can always work with a sense of urgency whilst still showing the absolute care and compassion that our customers deserve. You'll have great listening skills with the ability to understand the needs and feelings of our customers. You'll also need to have good computer literacy skills and be able to confidently navigate your way around a laptop or desktop with multiple systems. You'll be totally reliable and focused, bringing the best version of yourself to work every day and you'll have the drive to work hard even on the toughest days. If you think this is you and you're passionate about delivering exceptional service, you're switched on, ready for a challenge and willing to work hard, we'd love to hear from you.
Whilst we are usually an office-based team, we are currently adhering to government guidelines and are supporting our colleagues to learn and work from home. This is subject to change, as and when guidelines change.
Working pattern: 40 hours per week based on a shift pattern, Monday-Friday 8am-7pm and occasional Saturdays 9am-1pm
Closing Date: Thursday 31 December 2020
Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best.
Our people are chosen for their skills, knowledge, enthusiasm, and attitude but above all, their belief that anything can be achieved.
If you feel you have the skills and experience to become our Customer Service Advisor - Member Care, then please click 'apply' today