Service Manager

19 Nov 2020
17 Dec 2020
Sport & Leisure
Contract Type
Full Time
Service Manager

Reporting to the Director of Operations, the post holder will ensure delivery of an excellent quality person centred and modern social care service, working with and supporting the wider operations team. This will include working with Service Users in a way that maximises independence, choice and liberties and adheres to all requirements as per regulators guidelines in addition to SFHT organisational values.

In addition to the above the post holder will be required to manage finances within their area of responsibility, including a working knowledge of income and expenditure ensuring good communications with the finance team.

Service Manager Responsibilities:

• Accountable for line management and deployment (rotas, schedules, annual appraisals, etc) of Team Leader, Senior Support Worker, Personal Assistants, Quality Assurance Lead, Health & Safety Representative and Volunteers.
• Accountable for ensuring that all staff members work their rota'd hours and are paid accordingly.
• Accountable for ensuring all employee documentation is accurate.
• Co-ordinate regular staff meetings, supervisions, etc in line with SFHT policy, and represent or communicate issues arising to the Director of Operations.
• Prepare regular reports to Trustees in conjunction with Director of Operations on all aspects of support services and operational activities.
• Manage data capture, storage and access in line with regulatory requirements and in particular those of Data Protection.
• Maintenance of comprehensive records on personnel, including staff hours, expenses and related issues.
• Responsible for costing individual support packages
• Co-ordinate training programme identification and delivery, and liaising with the L&D Department to ensure that all training activities are cost effective.
• Maintain comprehensive records on all aspects of staff training ensuring that copies of all relevant training records are passed to the HR department.
• Provide training to Senior Leadership Team and Board Members (and where relevant, reports) on specialist subject area.
• To ensure that all procedures comply with current regulatory requirements
• Responsible for CQC registration for Registered Manager status.
• Adherence to CQC and funding authority requirements paying particular attention to safeguarding procedures.

Service Manager Requirements:

• Minimum of two years' experience in managing a service for people with learning disabilities.
• Experience of successfully managing staff in a service provision organisation.
• Experience of developing staff, staff evaluation and appraisal; awareness of core Human Resource issues.
• Minimum of NVQ 3 in Health and Social Care or equivalent.
• Experience of managing and developing care services.
• Satisfactory DBS Clearance.

About The Stable Family Home Trust:

The Stable Family Home Trust (SFHT) is a Registered Charity that supports adults with a learning disability.

SFHT offers a wide range of services to people with a learning disability and their families: supported lives in residential homes, a personal development programme and supported living.

Location: Bournemouth, Dorset

Job type: Full Time, Fixed Term Contract (12 Months) initially, but possibility that it could go Permanent.

Hours: 40 per week

Salary: Competitive

You may have experience of the following: Service Manager, Care Manager, Registered Manager, Care Management, Social Care, Supervisor, Team Leader, Senior Support Worker, Social Worker, Health and Social Care, Charity, Charities, NFP, Not for Profit, Third Sector.

Ref: 95419

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