Call Handlres - Weekends

Recruiter
Confidential
Location
Exeter
Salary
Competitive
Posted
20 Nov 2020
Closes
18 Dec 2020
Contract Type
Temporary
Hours
Full Time
The Company:

This is a night shift role where you will be the face and first point of contact for all COVID patients, checking to make sure they are safe. You will be responsible for ensuring that all calls are answered promptly, accurately and professionally.

Job Responsibilities:

You will work as part of a busy call centre environment in Exeter

You will be supporting COVID patients who are at home, making sure they are okay.

Ensure that calls which are received are assessed to ensure that patients and other healthcare professionals are directed to the most appropriate healthcare professional or other end disposition.

Communicate effectively with callers in critical situations or about areas of concern.

Quickly and accurately record patient details, symptoms and enquiries using in house Database.

Use advanced communication, negotiation and probing skills across a wide range of calls including emotive circumstances or caller aggression.

Maintain an up to date awareness of current policies e.g. Devon Doctors SharePoint/User Desktop Guidelines

Meet monthly key performance indicators (KPIs) and targets.

Preferred Skills:

Experience of working in a call centre or customer contact environment essential.

An excellent telephone manner and good listening skills.

Local Geographical knowledge

Personal Attributes:

Be able to pass pre-employment checks (DBS)

Ability to record information accurately and correctly

Ability to work under own initiative and as a member of a team

Ability to prioritise work to achieve deadlines

Hours

Saturday and Sunday 9am - 5pm ASAP until end of February 2021

To apply, or to find out more information, please click on one of the "apply" buttons Please note that due to a high level of applications, we can only respond immediately to applicants whose skills & qualifications are suitable for this position.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency