Customer Complaint handler

Salary: GBP19,500 + Benefits + Development opportunities
Location: Daventry NN11 8NT
Are you looking to make an impact, in a role as a member of the customer service or complaint handler?
We are looking for someone who can take pride in what they do and provide an excellent customer experience to Automotive customers. If you would like to be a part of a forward thinking and dynamic business unit, with great earning potential and genuine opportunities to develop, then we would like to hear from you!
If you enjoy a fast-paced environment and working with a great team, then please keep reading!
At Percepta, we are all about loyalty, we want to help people build strong, long-term relationships with our client's brands. To do this, we also need passionate people in our business who are committed to delivering our ultimate aim - Creating customer loyalty. Nothing pleases us more than an opportunity to bring greater talent into our business, so now is your chance to get involved.
Key responsibilities in this role include:
* Responsible for promoting a positive customer and dealer relationship ensuring maximum customer satisfaction, whilst actively striving for organisational excellence
* Keeping accurate records of discussions or correspondence with customers
* Use innovative approaches to resolve customer issues. Ensuring new ideas about customer resolutions are shared within departments and the wider business
* Develop and maintain product knowledge, business processes and system expertise to meet on- going customer and Client needs
* Effectively manage customer relationships through understanding customer expectations and setting realistic and timely agreements for future contact
* Take ownership to seek out effective resolutions for customers concerns, through proactive investigation
* Achieve key performance indicators of the role, both quality and quantity, quality and productivity
* Work collaboratively with teams based in South Africa and in the UK
* Conduct all interactions both internally and externally with dignity and respect
The successful applicant - What we need from you?
* Excellent customer handling experience with a thorough understanding of 'world class' customer service and a desire to exceed customer expectations, whilst marrying this with the objectives of the business
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Advanced knowledge of Microsoft office (Word, Excel, Access, PowerPoint, Outlook)
* Utilises empathy and listening skills, courteous and helpful attitude to focus on providing quality customer service
* An ability and desire to work on own initiative and prioritise workload without supervision
* Ability to multitask and manage your time effectively, to support effective case management
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Strong written/communication skills, being able to articulate key points to ensure clarity with both the customer and team members
* Results orientated with the determination to drive the business forward
* Good numerical, analytical and problem-solving skills
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Able to adapt to a changing work environment and willingness to learn new skills to further develop your own skill set
If this sounds of interest and you're keen to develop your career within a growing company, why not apply today???
Expect more than a job:
Our values are the heartbeat of our organization and we live, breathe and play by them every day. Join our team and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect
* Culture of Service - to be treated like you are the customer from day one
* Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions
* Respect - a team that is accountable, dependable and gives you their full attention
* Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others and the organization
* Career growth and lots of learning opportunities for aspiring minds
* Diversity - be a part of our growing diverse and community-minded organization that is all about having fun!
* Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness