Administration Team Leader (Neighbourhood / Housing)
Administration Team Leader (Neighbourhood / Housing)
Chippenham
Salary - £26,883 - £29,571 (+ £750 Car Allowance) per annum – depending on skills and experience
Contract type – Permanent
Working hours – Full Time
About us
Passionate about great places to live, GreenSquare Group develops a range of new homes – for rent, shared ownership, and sale – while also providing housing management, care and support, and commercial property services.
We increase the opportunities for people to thrive by giving them access to great homes and services to match. This supports the creation of strong and vibrant communities.
GreenSquare makes a difference to people’s lives – and this is something we want to continue doing, for more people, every day, and we have ambitious plans to simplify and modernise our organisation, to become a simply brilliant landlord.
About the role
We are now looking for a Neighbourhood Administrator Team Leader to be responsible for delivery of an innovative, high quality and efficient administrative service and support of Tenancy Management and other neighbourhood teams as required.
You will develop innovative ways in which to improve processes and efficiency, making full use of technology; promote agile ways of working, reducing reliance on paper and ensure the timeliness of key tasks, including lettings processes.
You must provide a Simply Brilliant service to our customers, internal teams and external agencies i.e. local authorities.
Within the role, you will continually assess the effectiveness of processes and procedures, reporting back to neighbourhood operations managers; review, prioritise and redistribute work within the admin team; produce performance reports and lead in the ongoing development of tenancy information on our external website;
You will also have responsibility for updating the Business Continuity Plan in relation to Neighbourhoods.
About you
It is essential that you have knowledge and experience of housing and tenancy law and have a demonstrable track record and passion for delivering excellent customer service.
You will have the ability to plan, organise and successfully execute multiple tasks simultaneously, with accuracy and within deadlines.
For this role, you will be required to have strong consultative skills and the ability to influence change and challenge existing procedures while being able to work effectively under pressure and manage conflicting priorities
You must have previous experience of line managing people in line with corporate policies and procedures and be an exceptional team player who works collaboratively and is skilled in developing constructive relationships.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
All individuals who apply to work at GreenSquare are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquare are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the ‘essential eligibility criteria’ for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Closing Date – 1 December 2020
Interview Date – 7 December 2020