Operations Manager

45-50k basic plus car and bonus
16 Nov 2020
14 Dec 2020
Contract Type
Full Time
We are a national provider of Facilities Management Service, trusted by commercial and institutional clients operating across a range of sectors including Education, Retails, Industrial, Public sector, Healthcare, Pharmaceuticals and more. With a revenue of 2.6 billion euros and 90,000 employees, who dedicate themselves to supporting the safety, well-being and comfort of millions of people, we are one of the market leaders in professional service in Europe.

This role is working in our contract cleaning and soft services division as a regional manager. You will enjoy complete responsibility for the the P&L, clients and team in your area of circa GBP7.5 million and growing rapidly.


To achieve or exceed the Regional revenue, profit, sales and budget targets whilst ensuring consistently high quality standards of service delivery. To generate new sales for the company including additional and non-contractual business. To manage the operational processes for the Region.


Business Growth and Profitability

To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of all targets set and in line with the business goals.

To ensure all costs are controlled within budgets.

Ensure contract prices are reviewed and increases agreed with clients.

All client credit requests must be approved prior to being issued.

To ensure the Region achieves/exceeds its financial targets annually and periodically as required, this includes profit and loss and sales.

To attend review meetings on at least a monthly basis to review the Region's actual financial performance against budget and requirements. This review will also include an operational review of the Region.

To achieve new sales growth, identify opportunities for the company. Directing the Business Development Manager and management team accordingly.

Contract/Site Management

Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.

To ensure all management and control systems are adhered to, and that the company is complying with payroll, HR, Health and Safety, quality and environmental standards.

To ensure all company and management control systems are complied with, ensuring subcontractors/suppliers are audited on a regular basis.

Staff Management

To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors.

To ensure that all managers and supervisors understand and are focused on meeting the region and company objectives.

Monitor and review performance of managers and direct reports in terms of their budgets and effectively communicate the company's required standards.

To carry out an annual performance/ personal development appraisal with managers and direct reports.

To resolve any disciplinary/ grievance matters in line with company policy and procedure.

To ensure all company policies and procedures are implemented and adhered to; including finance, payroll, health and safety, quality, environmental and HR.

To provide guidance, coaching and training to managers, supervisors and direct reports

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