Partnering Support Officer
- Recruiter
- Confidential
- Location
- Bedfordshire
- Salary
- 20000.00 - 30000.00 GBP Annual
- Posted
- 16 Nov 2020
- Closes
- 14 Dec 2020
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
About Us
Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
This role
We are recruiting for a Partnering Support Officer to carry out administrative and other related work for the South London Repairs Manager and Senior Head of Property and undertake various duties to assist the wider Department. Duties will include but will not be limited to the following;
Working with the contractors and residents on continuous improvement of projects and ensure clear communication with all parties when booking and confirming appointments
Leading on keeping regional trackers up to date and to control the data input to ensure accuracy
Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor and Surveyor updates
Proactively assisting the team on general administration or telephone duties, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholdersWhat you'll need to succeed
Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
Experience of analysing customer feedback to achieve service improvements
Attention to detail and accuracy in reporting
Experience of working with external stakeholders
Experience of dealing with customers and responding to customer enquiries on the phone and in writing
An experienced user of Microsoft Office and the ability to easily learn other IT packages
Strong administrative skills and the ability to manage a varied and demanding workload
Ability to work independently and use initiative to problem solve
What you need to do now
If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.
Interview date: TBD
What you'll get in return
You'll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:
28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
Healthcare cashplan
Matched contribution pension scheme (up to 9%)
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes and season ticket loans
Life assurance scheme
Paid volunteer days
Plus lots of voluntary benefits including cash back and discounts from high street namesOur promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations
Metropolitan Thames Valley Housing has a vision that ?everyone has a home and the opportunity to live well?; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
This role
We are recruiting for a Partnering Support Officer to carry out administrative and other related work for the South London Repairs Manager and Senior Head of Property and undertake various duties to assist the wider Department. Duties will include but will not be limited to the following;
Working with the contractors and residents on continuous improvement of projects and ensure clear communication with all parties when booking and confirming appointments
Leading on keeping regional trackers up to date and to control the data input to ensure accuracy
Supporting the Repairs Manager in effectively managing the tracker to input legal, contractor and Surveyor updates
Proactively assisting the team on general administration or telephone duties, ensuring all internal processes are followed through to completion and an excellent customer service is provided to all customers and stakeholdersWhat you'll need to succeed
Experience of dealing with customers from different backgrounds, and delivering a positive and easy service to customers
Experience of analysing customer feedback to achieve service improvements
Attention to detail and accuracy in reporting
Experience of working with external stakeholders
Experience of dealing with customers and responding to customer enquiries on the phone and in writing
An experienced user of Microsoft Office and the ability to easily learn other IT packages
Strong administrative skills and the ability to manage a varied and demanding workload
Ability to work independently and use initiative to problem solve
What you need to do now
If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.
Interview date: TBD
What you'll get in return
You'll be working in a fast-paced environment where you can benefit from our comprehensive in-house training to continue developing your skills. We offer excellent benefits, including:
28 days annual leave plus public holidays and an additional Belief Day, with the option to buy or sell up to 5 days leave
Healthcare cashplan
Matched contribution pension scheme (up to 9%)
Enhanced maternity, paternity and adoption leave
Salary sacrifice schemes and season ticket loans
Life assurance scheme
Paid volunteer days
Plus lots of voluntary benefits including cash back and discounts from high street namesOur promise
All employment decisions at MTVH are based on business needs, job requirements and individual qualifications, without regard to age, disability, gender reassignment, marital status, pregnancy or maternity, race or religion, sex or sexual orientation.
We are proud to have been recognised by Disability Confident for our commitment to disabled people and those with long term health conditions by providing fair and equal opportunities for all applicants enabling them to fulfil their potential and realise their aspirations