Helpdesk Advisor - Part Time - Evening work
- Recruiter
- Confidential
- Location
- Bristol
- Salary
- 10.10 - 11.23 GBP Hourly
- Posted
- 16 Nov 2020
- Closes
- 14 Dec 2020
- Sectors
- Customer Service & Call Centre, Helpdesk
- Contract Type
- Permanent
- Hours
- Part Time
Bristol based and leading provider of maintenance services in the UK are currently recruiting for proactive and dynamic Helpdesk Advisors to join their established team on the Aztec West Business Park in Bristol.
The Helpdesk Advisor will be responsible for managing incoming calls and responding to emails from our clients as well as maintaining client databases. Full training is provided, and previous customer service experience is essential. Experience within a similar scheduling position is desirable but not essential.
This is a Part Time role - 20 hours per week
Working hours are 7pm-Midnight (4 days on followed by 3 days off)
Training will take place during daytime hours
The role will initially be office based but there may be an opportunity to work from home once fully trainedWhat will I be doing?
Managing incoming calls, emails and admin of work-flow
Maintaining databases and ensuring deadlines are met
Reacting to emergencies raised by the client and overseeing engineer's attendance
Working within a team to reach targets
Taking ownership of workload on a daily basisWhat qualities do I need?
Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
Excellent telephone manner
Strong organisation skills and a high attention to detail
Excellent communication skills and ability to work well as part of a team
Excellent IT skills and previous experience using Microsoft Office
Ability to work in a fast-paced environment, multi task and make effective decisions quicklyBenefits?
Further qualifications, personal development and progression opportunities available
Vibrant busy office
23 days holiday + bank holidays
Employee retail discount benefits
Fruit and snack available daily
Dress down Fridays
Charity days and events in support of employee chosen organisations
Coaching and training
Cycle to work scheme
Award and recognition programme
Pension SchemeFull training is provided, and previous customer service experience is essential
The Helpdesk Advisor will be responsible for managing incoming calls and responding to emails from our clients as well as maintaining client databases. Full training is provided, and previous customer service experience is essential. Experience within a similar scheduling position is desirable but not essential.
This is a Part Time role - 20 hours per week
Working hours are 7pm-Midnight (4 days on followed by 3 days off)
Training will take place during daytime hours
The role will initially be office based but there may be an opportunity to work from home once fully trainedWhat will I be doing?
Managing incoming calls, emails and admin of work-flow
Maintaining databases and ensuring deadlines are met
Reacting to emergencies raised by the client and overseeing engineer's attendance
Working within a team to reach targets
Taking ownership of workload on a daily basisWhat qualities do I need?
Previous experience in a customer facing role (Customer Services, Admin, PA, Project Management)
Excellent telephone manner
Strong organisation skills and a high attention to detail
Excellent communication skills and ability to work well as part of a team
Excellent IT skills and previous experience using Microsoft Office
Ability to work in a fast-paced environment, multi task and make effective decisions quicklyBenefits?
Further qualifications, personal development and progression opportunities available
Vibrant busy office
23 days holiday + bank holidays
Employee retail discount benefits
Fruit and snack available daily
Dress down Fridays
Charity days and events in support of employee chosen organisations
Coaching and training
Cycle to work scheme
Award and recognition programme
Pension SchemeFull training is provided, and previous customer service experience is essential