Neighbourhood Coach - Worcester, Worcestershire

2 days left

24000.00 - 30000.00 GBP Annual + + up to 10% PRP
14 Nov 2020
07 Dec 2020
Contract Type
Full Time

If you want to spend your days building relationships, getting to know people and enabling them to manage their homes and improve their lives - you belong at Bromford.

As a neighbourhood coach, you will work with a community of around two hundred homes - ensuring residents understand their responsibilities, arranging maintenance and offering guidance that empowers them to make the right decisions.

You will manage the paperwork associated with tenancy agreements, including rent payments and arrears, and liaise with the lettings team to fill any empty houses. So, experience in housing or financial planning will really help you hit the ground running. Ultimately, your work will help us hit some very important targets, but the most rewarding part of the job is seeing people and families manage their own homes, build brighter futures and thrive.

To be successful here, you will need to be someone who genuinely cares about people - a friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You will need to be resilient, be able to work by yourself, have a keen eye for detail and be confident enough to make decisions and take action should the need arise.

After six weeks of training (both in and out of the classroom) you will be equipped with all the skills you need to go out and get to know the people in your community. Then, you will put these skills to work resolving problems and connecting people who can have a positive impact on each other's lives. Part of the job does involve making sure that residents pay their rent, stay on top of their arrears and look after their property, but this is less about enforcement and more about promoting good budgeting and lifestyle choices as ways to improve their lives.

Although you will be working by yourself most of the time, you will rarely be alone. Between visiting residents, working with our maintenance teams and getting know the services available in the local community; you will meet a lot of people. Your manager will only ever be a phone call away too, if you have any questions or need someone to talk to. And as you will be working by yourself, you will need to be able to use a tablet/laptop, have access to a vehicle and have a full driving licence.

You will be someone who:

  • Ideally, has experience of working in a social housing environment
  • Is tenacious and resilient - who does what it takes to achieve the right outcome
  • Has experience of handling arrears and ASB
  • Is curious and does not shy away from having difficult conversations
  • Sees the best in people and has the capacity to coach
  • Has a track record of being self-motivated, flexible and able to manage their workload
  • Is a strong positive contributor even when the going gets tough
  • Has a reputation for first-rate influencing, negotiating and relationship building skills
  • Has a full driving licence
  • Brings a commitment to our DNA and will be a great ambassador for Bromford.

This role will cover Worcester, Tenbury and Malvern, travel to and from surrounding areas will be required. Find out more about the role by watching our YouTube videos.

Your previous experience may be in roles such as housing manager, housing officer, estate management, tenancy officer, amongst others.

A place to be you!

Being able to express yourself at work helps you connect with people and gives you the freedom to perform better at your job. We believe diversity helps drive success, so we want to build a culture where all our differences are celebrated. Everybody should feel that they belong and are able to bring their true, authentic selves to work. We want an organisation that reflects the communities and the people that we serve and if we can achieve this, we know that we will create an environment where everyone is included and can thrive.

The closing date is Sunday 15th November with 1st stage interviews scheduled for Monday 23rd November.

If this sounds like you, you'll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you'll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you'll find in our team.

If you can be bold, be honest, be you and be brilliant??? you belong at Bromford. Apply now.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a GBP500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Visit our website to see the full list.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website...... click apply for full job details

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