Customer Relationship Consultant - Chester

Recruiter
Confidential
Location
Chester
Salary
18500.00 - 20000.00 GBP Annual
Posted
14 Nov 2020
Closes
12 Dec 2020
Contract Type
Permanent
Hours
Full Time
Job Introduction

If youare brilliant with people and have an enquiring mind you have the opportunityto join something special. We're looking for someone to join our team andbecome one of the faces of Skipton in your area. Skipton are the fourth largestbuilding society and we are looking for a Customer Relationship Consultant inyour local branch.

Main Responsibilities

What you'll do for our customers: As aCustomer Relationship Consultant, you'll be engaging in conversations to findout our customers needs and providing information to customers about the fullrange of financial products and services that we offer. By really listening toand getting to know our customers you'll help them to review theircircumstances and proactively identify the most appropriate products to suittheir needs, all the while providing a straightforward, helpful service thatlets your enthusiasm shine through.

In ourfriendly working environment, you'll play an important part in making the mostof every conversation with every customer, face-to-face or over the phone. So,whether you're promoting a new product or resolving a problem, you'll alwaysplace our customers' needs at the heart of everything you do and provide afirst-class service every time.

Ideal Candidate

What qualities are we looking for?

Being really passionate about delivering exceptional customer service
Enjoy meeting new people
Great listening skills
Excellent team work skills
Good attention to detail
Excellent verbal and written communication skills
Having a good level of organisational skillsAbout Skipton Building Society

AtSkipton Building Society we are not just another Financial Services Institutionwe are a mutual organisation, which means we are owned by our members andbelieve in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if wehave great people and we believe in treating people as individuals. Our valuesare Trust, Ownership and One Team which reflect the attitudes and way ofworking everyone here displays on a daily basis, and which are key to thedelivery of the outstanding level of personal service we offer ourcustomers.

We're committed to creating a diverse and inclusive workplace where everycolleague has an opportunity to fulfil their career potential. We respect andappreciate the value that our colleagues' unique differences can bring andoffer consideration for anyone seeking a more flexible work-life balance. Ifyou have a need for flexibility then please let us know.

Why Work For Us

What you'll get:

Inreturn for all your hard work and commitment for our customers, we'll give youall the support and recognition you deserve. You can expect a structuredtraining and development programme tailored to your needs, keeping your productknowledge up to date and becoming an expert at using our in-house systems. And,in our Morning and weekly Training Sessions, you'll be able to share advice andexperience with your colleagues. You'll have everything you need to keepgrowing your skills and expertise.

We'recommitted to paying our people fairly for the role they undertake and provide awide range of benefits to support our colleagues' finances and wellbeing,including our Employee Assistance programme, the opportunity to buy extraholidays and shopping discount vouchers

You'll be able to shape your career within your team and can expect a structured learning and development programme where you'll be valued recognisedand rewarded.

More information on our benefits can be found here

Skipton are an equalopportunities employer and we welcome applications from all suitably skilled orqualified applicants, regardless of their race, sex, disability,religion/beliefs, sexual orientation or age

Keywords:

customer service, customer assistant, retail, sales, advisor, supervisor