Customer Service Manager
- Recruiter
- Confidential
- Location
- Swansea
- Salary
- 31000.00 - 31500.00 GBP Annual
- Posted
- 13 Nov 2020
- Closes
- 11 Dec 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Contract Support Manager
South West Wales
The Mobile Contract Support Manager will be the main site based contact for one of our most prestigious customer's. Accountable for ensuring all buildings are available for work when required by the client and ensuring all required services are delivered across a portfolio of buildings
The role will be:
Ensuring every building is open when required
Responsible training and assisting a team of c.140 security personnel across a geographic portfolio. Ensuring that their team are fully engaged and supported to
deliver a first class customer experience and achieve daily, weekly and monthly
performance objectives
Instill a customer focused culture and a right first time approach at site level to deliver
exceptional standards improving the customer experience
Continuously developing self and others to understand the contractual requirements,
identifying trends and implementing plans to improve performance.
RESPONSIBILITIES / ACCOUNTABILITIES:
Key site customer contact
Meeting with Customer contacts on a twice monthly basis
Safety and security of employees and customers with regard to working and
environmental conditions
Employee Management
Emergency site cover
CCTV Management
Employee induction, coaching and training
Implementation of Initiatives & Projects
Deployment Of personnel in line with contractual requirements
P&R key management
Uniform Delivery
Employee Management
Assisting the management of Ad-Hoc work
Maintain contractual and company standards
Responsible achieving the deployment SLA's
Maintaining Operational systems information.
Experience and Qualifications:
Security Officer
Operational Deployment experience
Self-management
Planning and organising
Verbal & written Communication skills
Desktop IT skills
People Management - Disciplinary and investigation management experience
Teamwork
Security and operational systems
Quality awareness
Customer awareness
CCTV Licence.
If you are a proven people manager, who is passionate about developing others and delivering first class customer experience, please apply today
South West Wales
The Mobile Contract Support Manager will be the main site based contact for one of our most prestigious customer's. Accountable for ensuring all buildings are available for work when required by the client and ensuring all required services are delivered across a portfolio of buildings
The role will be:
Ensuring every building is open when required
Responsible training and assisting a team of c.140 security personnel across a geographic portfolio. Ensuring that their team are fully engaged and supported to
deliver a first class customer experience and achieve daily, weekly and monthly
performance objectives
Instill a customer focused culture and a right first time approach at site level to deliver
exceptional standards improving the customer experience
Continuously developing self and others to understand the contractual requirements,
identifying trends and implementing plans to improve performance.
RESPONSIBILITIES / ACCOUNTABILITIES:
Key site customer contact
Meeting with Customer contacts on a twice monthly basis
Safety and security of employees and customers with regard to working and
environmental conditions
Employee Management
Emergency site cover
CCTV Management
Employee induction, coaching and training
Implementation of Initiatives & Projects
Deployment Of personnel in line with contractual requirements
P&R key management
Uniform Delivery
Employee Management
Assisting the management of Ad-Hoc work
Maintain contractual and company standards
Responsible achieving the deployment SLA's
Maintaining Operational systems information.
Experience and Qualifications:
Security Officer
Operational Deployment experience
Self-management
Planning and organising
Verbal & written Communication skills
Desktop IT skills
People Management - Disciplinary and investigation management experience
Teamwork
Security and operational systems
Quality awareness
Customer awareness
CCTV Licence.
If you are a proven people manager, who is passionate about developing others and delivering first class customer experience, please apply today