Customer Service Representative
- Recruiter
- Confidential
- Location
- Andover
- Salary
- 22000.00 - 25140.00 GBP Annual
- Posted
- 10 Nov 2020
- Closes
- 08 Dec 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Representative
Based in Andover
Permanent
Salary ranging between GBP22,000 - GBP25,140 depending on experience
Hours 8:30am - 17:00pm Monday - Friday
An amazing opportunity has arisen for a Customer Service Champion, to process all customer order types through all processes from placement to delivery, providing the highest level of customer service
This role will involve:
Processing of orders, contracts, quotations, via e-mail and telephone requests from customers
Being the main point of contact for key customer enquiries, liaising with them regularly and informing them on the status of their orders, including dispatch
Entering quote requests on the internal databse
Arranging transport with UK Distribution Partner(s)
Hands-on preparation of paperwork for export consignments
Checking shipment paperwork
Inputting shipment details onto computer system
Booking collections / deliveries with freight forwarders
Dealing with invoicing letters of credit and all allied documentation
Administrative support to the Customer Service Manager, including preparation of reports
The successful candidate should have:
Excellent working knowledge of MS Office (Word, Excel, Outlook)
Excellent communication skills with friendly and professional telephone manner
Accuracy, precision, attention to detail
Good organisational and prioritisation skills
Customer Services or Sales Administration experience
Knowledge of ERP systems and Forecasting (desirable)
Sound experience in Exports with an emphasis on Dangerous Goods (desirable)
A knowledge of international courier systems and Freight Forwarding (desirable)
Ability to think creatively to solve problems
If you have the right experience to make the role of Customer Service Representative a success, please do send your CV with immediate effect, we would love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Based in Andover
Permanent
Salary ranging between GBP22,000 - GBP25,140 depending on experience
Hours 8:30am - 17:00pm Monday - Friday
An amazing opportunity has arisen for a Customer Service Champion, to process all customer order types through all processes from placement to delivery, providing the highest level of customer service
This role will involve:
Processing of orders, contracts, quotations, via e-mail and telephone requests from customers
Being the main point of contact for key customer enquiries, liaising with them regularly and informing them on the status of their orders, including dispatch
Entering quote requests on the internal databse
Arranging transport with UK Distribution Partner(s)
Hands-on preparation of paperwork for export consignments
Checking shipment paperwork
Inputting shipment details onto computer system
Booking collections / deliveries with freight forwarders
Dealing with invoicing letters of credit and all allied documentation
Administrative support to the Customer Service Manager, including preparation of reports
The successful candidate should have:
Excellent working knowledge of MS Office (Word, Excel, Outlook)
Excellent communication skills with friendly and professional telephone manner
Accuracy, precision, attention to detail
Good organisational and prioritisation skills
Customer Services or Sales Administration experience
Knowledge of ERP systems and Forecasting (desirable)
Sound experience in Exports with an emphasis on Dangerous Goods (desirable)
A knowledge of international courier systems and Freight Forwarding (desirable)
Ability to think creatively to solve problems
If you have the right experience to make the role of Customer Service Representative a success, please do send your CV with immediate effect, we would love to hear from you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser