Customer Service Advisor
- Recruiter
- Confidential
- Location
- Andover
- Salary
- Competitive
- Posted
- 10 Nov 2020
- Closes
- 08 Dec 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
About The Role
Fixed term contracts available
Are you good at talking to customers and putting a smile on their faces?
If the answer is yes, this may be just what you're looking for.
We're passionate about delivering award winning customer service. Our Customer Service department is at the heart of what we do, which is helping people make the most of life through better everyday health. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health plans make it easier for our customers to get the healthcare treatments they need, when they need them.
You'll be:
Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their health cash plan queries.
Providing customers with information which is complete, accurate and up-to-date.
Taking full ownership of queries and following them through to a successful outcome.
Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.
Part of a training academy designed to give you all the support you need to succeed.
Our Andover call centre team are available between the hours of 8am and 8pm Monday to Friday and 9am - 3pm Saturdays. Successful candidates must be flexible to work 7 hour shifts between these times on a rota basis along with one in four Saturdays. For the Saturday worked you'll receive a lieu day off in the week.
Please note this role will be home based until further notice due to COVID-19 and from our Andover office upon our return.
About You
To be successful in this role you'll need:
* Previous customer service experience - this can be face-to-face, phone, email or web chat
* The ability to deliver a consistently positive customer experience, even under pressure
* Basic Microsoft Office skills
* Data Input experience with accuracy in processing customer requests
* Excellent verbal and written communication skills
* A track record of exceeding customer expectations
Essential Criteria
We are following current government guidance with reference to working safely and where possible all employees are home-based, to ensure your success you'll need to have;
?? Access to a dedicated working space
?? Sufficient home broadband to enable you to work uninterrupted at home
In Return
As well as a competitive basic salary you'll receive:
* 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
* Group annual bonus (discretionary) up to 5% of annual salary
* A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
* A yearly allowance of GBP500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and more
* Free Simplyhealth Cash Plan or Dental Plan
* 4 x Life Assurance
* Free onsite parking if you live more than 10 miles from the office (subject to waiting list)
Our Values
Our values are our behaviours driven by what we find important, the way in which we act or conduct ourselves towards others, and, the proof we are living our values. We look for the right values and behaviours in you, in addition to the skills needed to do the job.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment
Fixed term contracts available
Are you good at talking to customers and putting a smile on their faces?
If the answer is yes, this may be just what you're looking for.
We're passionate about delivering award winning customer service. Our Customer Service department is at the heart of what we do, which is helping people make the most of life through better everyday health. Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Our health plans make it easier for our customers to get the healthcare treatments they need, when they need them.
You'll be:
Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their health cash plan queries.
Providing customers with information which is complete, accurate and up-to-date.
Taking full ownership of queries and following them through to a successful outcome.
Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.
Part of a training academy designed to give you all the support you need to succeed.
Our Andover call centre team are available between the hours of 8am and 8pm Monday to Friday and 9am - 3pm Saturdays. Successful candidates must be flexible to work 7 hour shifts between these times on a rota basis along with one in four Saturdays. For the Saturday worked you'll receive a lieu day off in the week.
Please note this role will be home based until further notice due to COVID-19 and from our Andover office upon our return.
About You
To be successful in this role you'll need:
* Previous customer service experience - this can be face-to-face, phone, email or web chat
* The ability to deliver a consistently positive customer experience, even under pressure
* Basic Microsoft Office skills
* Data Input experience with accuracy in processing customer requests
* Excellent verbal and written communication skills
* A track record of exceeding customer expectations
Essential Criteria
We are following current government guidance with reference to working safely and where possible all employees are home-based, to ensure your success you'll need to have;
?? Access to a dedicated working space
?? Sufficient home broadband to enable you to work uninterrupted at home
In Return
As well as a competitive basic salary you'll receive:
* 36 days holiday (including 8 bank holidays) with an option to buy or sell a further 5 days
* Group annual bonus (discretionary) up to 5% of annual salary
* A pension scheme with 6% from us, a minimum 3% from you with the option to increase or decrease when you join. If you decide to contribute 4% or above we will add a further 4% which can be allocated in different ways
* A yearly allowance of GBP500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and more
* Free Simplyhealth Cash Plan or Dental Plan
* 4 x Life Assurance
* Free onsite parking if you live more than 10 miles from the office (subject to waiting list)
Our Values
Our values are our behaviours driven by what we find important, the way in which we act or conduct ourselves towards others, and, the proof we are living our values. We look for the right values and behaviours in you, in addition to the skills needed to do the job.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment