Service Implementation Manager
- Recruiter
- Confidential
- Location
- Bedford
- Salary
- see job spec
- Posted
- 10 Nov 2020
- Closes
- 08 Dec 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
The Performance Management, Quality and Audit Team work across Copart to ensure the business is working efficiently and effectively. It is responsible for continuous improvement activities to ensure compliance is adhered to, performance targets are met and service is constantly evaluated and improved.
Working across all Copart UK functions, but principally operational areas, the Service Implementation Manager will ensure successful and effective delivery of change using appropriate management tools.
This a 12-month FTC to cover maternity leave so ideally, we are looking for someone with the right skill set and experience, who can hit the ground running and play a key part in supporting our internal teams.
Key responsibilities;
Ensure that benefits of change are identified, quantified and agreed and that those benefits are measured and reported to key stakeholders.
Ensure there is effective and comprehensive communication and training associated with the delivery of the change through project across the business through measurable outcomes. They will assist in the delivery of training to ensure processes changes are seamlessly delivered with positive outcomes.
With the support of the Quality Team you will be responsible for creating detailed and thorough implementation plans, including training, communications, benefits realisation, risk management etc. to ensure successful implementation of projects across the business.
Successfully delivering projects on time and as scoped across a wide range of services including but not limited to our Operations, Transport and Vehicle Engineering Teams whilst identifying risks and plans to mitigate these to ensure successful implementation.
Supporting our IT team with testing of new systems to ensure they will be suitable for our Operation and giving feedback to the US if required to be ready to be migrated into the live environment.
Sourcing/creating or assisting in the delivery of training for technology focussed projects to ensure they are seamlessly integrated into current services alongside the Performance Quality Manager and Auditors.
Looking into different ways to improve our services to the Customers and departments via new software's or improving our processes.
Ensure appropriate consideration of operational priorities and constraints at each stage of the project and programme lifecycle.Service Implementation Manager | Operations | Service Delivery | Service Improvement | Change Management | Reporting | Communication | Training | Risk Management | Project Management | Client Relationship Management | Compliance | Document Control | Analysis | PRINCE2 | PMP | Agile | CAPM
Benefits
Car Allowance - GBP3,600 per annum
Additional Information
This role is a nationwide vacancy and therefore consideration will be given to candidates based across England.
This role is a 12-month FTC to cover maternity leave.
Essential Skills
Excellent communication skills and level of spoken and written English.
Building effective relationships with stakeholders across the business.
Ability to produce & implement a project plan.
Ability to design detailed processes guide.
Influencing style that challenges and that takes others with them.
Analytical approach and advanced troubleshooting skills.
Good knowledge of Copart systems and processes.
Strongly collaborative, with an ability to quickly build effective working relationships across various teams/functions.
Good Excel skills to track and report benefits delivered from change.Desirable Skills
Relevant Project Management Qualification.
Experience in writing/delivering training material to a wide range of end users.
Previous Project Management experience.
Experience of delivering multiple projects at one time.About Company
Copart was founded in the USA in 1982. Copart is a NASDAQ listed company and currently operates in more than 200 locations in 11 countries and has over 125,000 vehicles up for auction every day. With locations throughout Asia, North and South America, the Middle East and Europe, including 18 locations across the UK we are a fast paced, growing and exciting business auctioning in excess of 400,000 vehicles per year through our online auction technology in the UK alone.
We work with many of the world's leading insurance, finance houses, banks, and automotive dealers, fleet and rental car companies who rely on our combination of our advanced technology, robust processes and our people to deliver industry leading performance. Our continued investment in innovation and our customer-centric approach means we deliver bespoke solutions tailored to the specific needs of all our clients, and Copart is looking for the right people to join our team.
Copart is committed to promoting equal opportunities in employment and to avoiding unlawful discrimination in all aspects of employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation . We value the differences that a diverse workforce brings to our Organisation
Working across all Copart UK functions, but principally operational areas, the Service Implementation Manager will ensure successful and effective delivery of change using appropriate management tools.
This a 12-month FTC to cover maternity leave so ideally, we are looking for someone with the right skill set and experience, who can hit the ground running and play a key part in supporting our internal teams.
Key responsibilities;
Ensure that benefits of change are identified, quantified and agreed and that those benefits are measured and reported to key stakeholders.
Ensure there is effective and comprehensive communication and training associated with the delivery of the change through project across the business through measurable outcomes. They will assist in the delivery of training to ensure processes changes are seamlessly delivered with positive outcomes.
With the support of the Quality Team you will be responsible for creating detailed and thorough implementation plans, including training, communications, benefits realisation, risk management etc. to ensure successful implementation of projects across the business.
Successfully delivering projects on time and as scoped across a wide range of services including but not limited to our Operations, Transport and Vehicle Engineering Teams whilst identifying risks and plans to mitigate these to ensure successful implementation.
Supporting our IT team with testing of new systems to ensure they will be suitable for our Operation and giving feedback to the US if required to be ready to be migrated into the live environment.
Sourcing/creating or assisting in the delivery of training for technology focussed projects to ensure they are seamlessly integrated into current services alongside the Performance Quality Manager and Auditors.
Looking into different ways to improve our services to the Customers and departments via new software's or improving our processes.
Ensure appropriate consideration of operational priorities and constraints at each stage of the project and programme lifecycle.Service Implementation Manager | Operations | Service Delivery | Service Improvement | Change Management | Reporting | Communication | Training | Risk Management | Project Management | Client Relationship Management | Compliance | Document Control | Analysis | PRINCE2 | PMP | Agile | CAPM
Benefits
Car Allowance - GBP3,600 per annum
Additional Information
This role is a nationwide vacancy and therefore consideration will be given to candidates based across England.
This role is a 12-month FTC to cover maternity leave.
Essential Skills
Excellent communication skills and level of spoken and written English.
Building effective relationships with stakeholders across the business.
Ability to produce & implement a project plan.
Ability to design detailed processes guide.
Influencing style that challenges and that takes others with them.
Analytical approach and advanced troubleshooting skills.
Good knowledge of Copart systems and processes.
Strongly collaborative, with an ability to quickly build effective working relationships across various teams/functions.
Good Excel skills to track and report benefits delivered from change.Desirable Skills
Relevant Project Management Qualification.
Experience in writing/delivering training material to a wide range of end users.
Previous Project Management experience.
Experience of delivering multiple projects at one time.About Company
Copart was founded in the USA in 1982. Copart is a NASDAQ listed company and currently operates in more than 200 locations in 11 countries and has over 125,000 vehicles up for auction every day. With locations throughout Asia, North and South America, the Middle East and Europe, including 18 locations across the UK we are a fast paced, growing and exciting business auctioning in excess of 400,000 vehicles per year through our online auction technology in the UK alone.
We work with many of the world's leading insurance, finance houses, banks, and automotive dealers, fleet and rental car companies who rely on our combination of our advanced technology, robust processes and our people to deliver industry leading performance. Our continued investment in innovation and our customer-centric approach means we deliver bespoke solutions tailored to the specific needs of all our clients, and Copart is looking for the right people to join our team.
Copart is committed to promoting equal opportunities in employment and to avoiding unlawful discrimination in all aspects of employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation . We value the differences that a diverse workforce brings to our Organisation