Customer Service Coordinator
- Recruiter
- Confidential
- Location
- Hailsham
- Salary
- Competitive
- Posted
- 06 Nov 2020
- Closes
- 25 Nov 2020
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Millbrook Healthcare Group is a rapidly expanding business, with a mission to provide the highest quality care. The company has gone through an exciting transition and has partnered with Cairngorm Capital Partners LLP, enabling us to keep up with a growing sector and continue to improve our service users' experience.
We are currently recruiting for a Customer Service Coordinator to join the team within our East Sussex Community Equipment Service centre based in Hailsham. Day to day you will speak to our service users, family members and healthcare professionals as the first point of contact to process and coordinate the community equipment.
The Role:
* Assist and manage incoming calls into the centre, answering any queries in a timely manner
* Coordinating orders to be delivered, collected and installed by our Driver Technicians
* Order analysis by checking and identifying any errors made on online orders
* Invoicing, entering of orders via the computer system
* Along with general administration that supports the above, and of course, answering daily calls in a professional and friendly manner
About you:
* Strong experience in a similar busy and fast paced environment
* Relevant telephone based customer service experience
* Good attention to detail and accuracy
* Previous administration and diary management experience
* Professional and confident manner on the telephone and through email
* Competent IT skills with Microsoft 365 programmes and ability to learn new systems
What can we offer you?
* 33 days holiday (including bank holidays) plus optional 5 unpaid days
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
* Company Pension Scheme
* Life Assurance
* Monday to Friday, 8:00am to 5:00pm
* 1 in 4 Saturday working rota
We are always looking to recruit hard working, driven and talented individuals to join the Millbrook Healthcare Team and to become a part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
This role is working in a regulated activity and may be subjected to an enhanced DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community
We are currently recruiting for a Customer Service Coordinator to join the team within our East Sussex Community Equipment Service centre based in Hailsham. Day to day you will speak to our service users, family members and healthcare professionals as the first point of contact to process and coordinate the community equipment.
The Role:
* Assist and manage incoming calls into the centre, answering any queries in a timely manner
* Coordinating orders to be delivered, collected and installed by our Driver Technicians
* Order analysis by checking and identifying any errors made on online orders
* Invoicing, entering of orders via the computer system
* Along with general administration that supports the above, and of course, answering daily calls in a professional and friendly manner
About you:
* Strong experience in a similar busy and fast paced environment
* Relevant telephone based customer service experience
* Good attention to detail and accuracy
* Previous administration and diary management experience
* Professional and confident manner on the telephone and through email
* Competent IT skills with Microsoft 365 programmes and ability to learn new systems
What can we offer you?
* 33 days holiday (including bank holidays) plus optional 5 unpaid days
* A rewards scheme - 200+ exclusive perks and discounts from leading retailers and leisure outlets
* Company Pension Scheme
* Life Assurance
* Monday to Friday, 8:00am to 5:00pm
* 1 in 4 Saturday working rota
We are always looking to recruit hard working, driven and talented individuals to join the Millbrook Healthcare Team and to become a part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
This role is working in a regulated activity and may be subjected to an enhanced DBS disclosure.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community