Customer Service / Collections Advisor - Gas and Electricity / Utilities

Customer Service / Collections Advisor - Gas and Electricity / Utilities

Chesterfield, Derbyshire

£23,000 - £24,000 per annum

Full Time (37.5 hours p/w, Mon-Fri, 08:45-17:00)

Permanent

The Company:

Avanti Gas ON Ltd is a Natural Gas supplier growing at pace within the SME energy market. Renowned for excellence in delivering value and a high-quality service, we pride ourselves on going above and beyond for our customers

The Position:

We have an opportunity for a Customer Service / Collections Advisor to join the team on a permanent basis to provide an excellent service to our customers to achieve a right first time experience.

You will deal with a variety of inbound queries via telephone, email and the portal along with supporting collections and aged debt recovery activities through outbound contact. You will also support wider operational activities including onboarding, meter readings billing and payments along with other aspects of the customer lifecycle management.

What are we looking for?

• Experienced in customer service and general operational activity
• Experience in collections activity, late payments and early debt collections
• Confident dealing with customers, colleagues and partners in all situations
• Experience with the UK Gas and Elec industry (desirable, but not essential)
• Verbally and numerically competent, with strong communication skills
• Able to work with technical situations and understand complex issues
• Ability to work with different systems and processes, and liaise with different departments

Why Should You Apply?

• Excellent opportunity within a really friendly team!
• Enjoy our great company benefits
• Training & development and exposure to our International subsidiaries

Benefits:

We offer 25 days annual leave plus bank holidays, increasing with length of service and a 6% employer pension contribution, increasing with length of service

We also provide private medical insurance and dental cover, a life assurance scheme and an employee assistance programme

This is a great opportunity for someone looking to develop their commercial and digital customer service skills!