Through evolution and acquisition, today Webhelp is a 35,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience outsourcing but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services.
We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company.
Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries.
Since its inception, Webhelp has grown significantly with more than 250 partners being served by our global teams which cross more than 25 countries and more than 90 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our peopleand the environment they work in, and developing the analytical and operating capability to deliver truly transformational customer experience outsourcing with solutions which meet the challenges of a now omni-channel world.
5 jobs with Webhelp
Learning & Development Business Partner- Cardiff We're currently hiring a Learning & Development Business Partner to join us in our busy and vibran...
Senior HR People Advisor Cardiff Are you a Senior HR People Advisor looking for a new challenge? If yes, you could be the future talent of Webhel...
Team Leader Cardiff Is it time for a new career? If yes, you could be the future talent of Webhelp. As we continue to grow, we are looking to bring...
Senior Operations Manager-Cardiff Is it time for a new career? If yes, you could be the future talent of Webhelp. As we continue to grow, we are ...
Are you looking for a Customer Service Advisor Job? We are currently recruiting Customer Service Advisors in our Cardiff Contact Centre. With an OT...